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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
324 Reviews

324 Reviews of Southern Kia - Greenbrier - Service Center

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May 23, 2024

This incident was taken care of in a timely manner. I highly recommend Service with this dealership. More

by lnickens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 21, 2024

The people were nice and friendly but the wait was too long. I was coming from Suffolk so that’s why drop off and wait, More

by esteelauder40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 19, 2024

I like my 2024 GMC,Sierra 1500,. I dislike the truck deal and the problems ! This was not my first new car deal but the worst, bar none! ! ! More

by EFERGUSON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam B.
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May 22, 2024 -

Southern Kia - Greenbrier responded

"EFERGUSON33" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2024

Poor communication. Nice people once you get them. Not convinced of diagnosis for broken ac on 2 yo vehicle. Appointments run a month or more out and low confidence in More

by imprenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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May 22, 2024 -

Southern Kia - Greenbrier responded

"Imprenna" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2024

The Dealer ship some what resolve issues that you may have if they can or tell you to make another appointment for it. More

by alperkins5148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

May 22, 2024 -

alperkins5148 responded

The issue could have been resolved on my first visit. It cost money and time for me to keep leaving vehicle at dealership

May 18, 2024

They was kind and professional. The service was. At a timely manner. They were good More

by davemcclenon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 16, 2024

The service department was supposed to schedule a recall on my windshield but nothing no More

by MHART21
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Southern Kia - Greenbrier responded

"MHART21" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 16, 2024

Great service. .minimum wait time for oil change..nice clean waiting room with convenient restroom locations More

by Talex1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 15, 2024

Outstanding service. Have been using for over 23 years. Will not go anywhere else. Great techs and service staff More

by PTHORN1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie
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May 15, 2024 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 14, 2024

Very helpful and friendly. Will continue to use this service to maintain my vehicle in the future More

by TURTLE6279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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