Richards Potts

Called about oil loss. Was informed of a recall and a lifetime engine guarantee. Man said they would diagnose, fix or replace for no charge. Unfortunately they couldn’t ge Was informed of a recall and a lifetime engine guarantee. Man said they would diagnose, fix or replace for no charge. Unfortunately they couldn’t get me in for 3 weeks. I show up and the guy takes my name, asks if I have an appointment and why I’m there. I spent 20 minutes telling the guy on the phone what I needed, why isn’t that in the computer. He then tells me that if they find anything that’s not covered it will be a $200 diagnostic fee. So while diagnosing something that should be covered if they find anything else you pay. And of course they did and charged me $200 and couldn’t even tell me what was causing the problem. Just wanted to go down a menu of items to do. That’s what home mechanics do. Throw parts at the problem and hope to get lucky. If there’s a rattle and a vibration in the engine find the cause. My real question is if they didn’t know what was causing the vibration how do they know it’s not covered and get to charge me $200. Then they run a consumption test. At 800 miles I was concerned that the oil was getting too low and asked if the test should be cut short. The tech said if the oil is still on the dipstick you’re only about 1qt. Low. I’m no mechanic but I know that’s not true. At the L mark it takes about a quart. Nearly off the dipstick had to be 2-2.5 qts. So now as I await the results of the test I have absolutely no faith in the results or that they will fix the problem. They have had the car nearly 24 hours and I can’t even get an update on the results of the test or the status of my car. I’ve gone from relieved to find out about the “warranty” to in a complete panic about the status of my car and if they can or will actually fix it. More

by apellingra22 Verified Customer Verified Customer

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You guys suck! It took 3 months to get my car work done, the car only have 40k miles on it and wasn't covered under warranty. I had to call kia USA just to get a re It took 3 months to get my car work done, the car only have 40k miles on it and wasn't covered under warranty. I had to call kia USA just to get a response from you. There is no communication from you More

by TEE.TOT Verified Customer Verified Customer

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This year it was a 𝗙𝗜𝗔𝗦𝗖𝗢. I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27.  I had my daughter I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27.  I had my daughter follow me to drop off my car and keys late Sunday night, May 26. I called around noon on Monday the 27th and got the standard we're busy leave a message recording. I called back a few hours later...same thing. By this time I'm upset, don't know the status of my car, and nobody seems to care.  I called the Sales department and asked why nobody is answering in the service dept. The sales rep said, "Service is closed today for the holiday." This sends me into panic because I now know not only will my car not be finished Monday, but I also won't have a car for Tuesday. Which means my granddaughter won't have a way to or from school. My car seat is locked in my car on your lot. Nobody has a way of getting the keys to me so I can get the car seat out and call an Uber or Lyft to ride with her to school because no car seat = no ride share ride. My daughter has an extremely busy schedule so there was no way to get her car on such short notice unless she left work 30 minutes away, came and picked me up, and I drove her back to work. This is what we had to do. Her boss wasn't happy (she's new on the job and is still in her 90 days), I didn't like it, and it really leaves me wondering if I should ever bring my car back to Southern Kia Greenbrier. THE SERVICE MEN & WOMEN ARE AWESOME. However, it's unfair to set them up for failure by having a recording stating they will call you back when realistically they don't even have time to step away and have a decent lunch, let alone listen to voice mail and return calls. They're running from the time they come in the door until the time they leave. When I picked up my car 1 man was working the service desk to schedule and deliver cars, 𝗔𝗡𝗗 𝗧𝗛𝗘𝗡 𝗥𝗨𝗡𝗡𝗜𝗡𝗚 𝗧𝗢 𝗧𝗛𝗘 𝗡𝗘𝗫𝗧 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗧𝗢 𝗪𝗢𝗥𝗞 𝗧𝗛E 𝗖𝗔𝗦𝗛𝗜𝗘𝗥 𝗗𝗘𝗦𝗞 𝗧𝗢 𝗖𝗔𝗦𝗛 𝗠𝗘 𝗢𝗨𝗧. I don't know how you keep employees or customers in a work environment like this. It's unhealthy for your employees, and uncomfortable for your customers. More

by FAYE.LYNN Verified Customer Verified Customer

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The service person was real help full with my inspection when the system online reservation was not accurate. First I scheduled for 5/27. Then I received a message to reschedule because of holiday. I called when the system online reservation was not accurate. First I scheduled for 5/27. Then I received a message to reschedule because of holiday. I called customer care and they rescheduled for 5/25. Received an email. Two days later I received an email for a recall 5/23 which I did not request, The gentleman was so helpful in getting my inspection the day that was rescheduled. He was very efficient with the other customers and cheerful. JC Velasquez More

by JSTEELER75 Verified Customer Verified Customer

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Greenbrier Kia Service is great! I will definitely bring my vehicle back for regular service and repairs. I will definitely bring my vehicle back for regular service and repairs. More

by JILLJ6 Verified Customer Verified Customer

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This is the second time I was sent this and filled it out. I wasn’t impressed with the customer service and the way they don’t explain that I have to discuss things with an assigned advisor until I calle out. I wasn’t impressed with the customer service and the way they don’t explain that I have to discuss things with an assigned advisor until I called to see if my vehicle was ready be picked up. And the length of time to wait to get the appointment for the inspection. Dont bother to respond to this!! More

by KUCHER_JOHN Verified Customer Verified Customer

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No help,giving me the run around,. No help giving me the run around f No help giving me the run around f More

by coleycheree Verified Customer Verified Customer

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The service was great, thanks. Your lounge area for waiters could use some improvement. I brought my laptop and could not use it because there was one table occupied. Maybe add on Your lounge area for waiters could use some improvement. I brought my laptop and could not use it because there was one table occupied. Maybe add one or 2 more high tables? They don’t take much space. Thanks! More

by UPGUMTOY Verified Customer Verified Customer

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I cannot get anyone to return my phone calls. I am unable to talk with anyone. You call and get transferred to a service advisor, no one picks up and have to leave a message. You do that and no I am unable to talk with anyone. You call and get transferred to a service advisor, no one picks up and have to leave a message. You do that and no one returns your call. More

by MLSWEARS Verified Customer Verified Customer

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You messed up my car transmission first then you over price all the other work I was going to get done price all the other work I was going to get done More

by troyjones757 Verified Customer Verified Customer

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