Southern Kia - Greenbrier - Service Center

The service person was real help full with my inspection when the system online reservation was not accurate. First I scheduled for 5/27. Then I received a message to reschedule because of holiday. I called when the system online reservation was not accurate. First I scheduled for 5/27. Then I received a message to reschedule because of holiday. I called customer care and they rescheduled for 5/25. Received an email. Two days later I received an email for a recall 5/23 which I did not request, The gentleman was so helpful in getting my inspection the day that was rescheduled. He was very efficient with the other customers and cheerful. JC Velasquez More

Greenbrier Kia Service is great! I will definitely bring my vehicle back for regular service and repairs. I will definitely bring my vehicle back for regular service and repairs. More

This is the second time I was sent this and filled it out. I wasn’t impressed with the customer service and the way they don’t explain that I have to discuss things with an assigned advisor until I calle out. I wasn’t impressed with the customer service and the way they don’t explain that I have to discuss things with an assigned advisor until I called to see if my vehicle was ready be picked up. And the length of time to wait to get the appointment for the inspection. Dont bother to respond to this!! More

The service was great, thanks. Your lounge area for waiters could use some improvement. I brought my laptop and could not use it because there was one table occupied. Maybe add on Your lounge area for waiters could use some improvement. I brought my laptop and could not use it because there was one table occupied. Maybe add one or 2 more high tables? They don’t take much space. Thanks! More

I cannot get anyone to return my phone calls. I am unable to talk with anyone. You call and get transferred to a service advisor, no one picks up and have to leave a message. You do that and no I am unable to talk with anyone. You call and get transferred to a service advisor, no one picks up and have to leave a message. You do that and no one returns your call. More

My appointment was at 8:20, I was told I had to drop my car off because of the check engine light being on. Ok, fine. One o'clock rolled around still no update. I called they still hadn't done anything to car off because of the check engine light being on. Ok, fine. One o'clock rolled around still no update. I called they still hadn't done anything to my car. I was told my check engine light was off and it was some sort of oxygen sensor that came up on the diagnostic. They didn't fix the issue, issue me a quote....nothing. My check engine light came immediately back on. More

You messed up my car transmission first then you over price all the other work I was going to get done price all the other work I was going to get done More