Southern Kia - Greenbrier - Service Center

This year it was a 𝗙𝗜𝗔𝗦𝗖𝗢. I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27.  I had my daughter I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27.  I had my daughter follow me to drop off my car and keys late Sunday night, May 26. I called around noon on Monday the 27th and got the standard we're busy leave a message recording. I called back a few hours later...same thing. By this time I'm upset, don't know the status of my car, and nobody seems to care.  I called the Sales department and asked why nobody is answering in the service dept. The sales rep said, "Service is closed today for the holiday." This sends me into panic because I now know not only will my car not be finished Monday, but I also won't have a car for Tuesday. Which means my granddaughter won't have a way to or from school. My car seat is locked in my car on your lot. Nobody has a way of getting the keys to me so I can get the car seat out and call an Uber or Lyft to ride with her to school because no car seat = no ride share ride. My daughter has an extremely busy schedule so there was no way to get her car on such short notice unless she left work 30 minutes away, came and picked me up, and I drove her back to work. This is what we had to do. Her boss wasn't happy (she's new on the job and is still in her 90 days), I didn't like it, and it really leaves me wondering if I should ever bring my car back to Southern Kia Greenbrier. THE SERVICE MEN & WOMEN ARE AWESOME. However, it's unfair to set them up for failure by having a recording stating they will call you back when realistically they don't even have time to step away and have a decent lunch, let alone listen to voice mail and return calls. They're running from the time they come in the door until the time they leave. When I picked up my car 1 man was working the service desk to schedule and deliver cars, 𝗔𝗡𝗗 𝗧𝗛𝗘𝗡 𝗥𝗨𝗡𝗡𝗜𝗡𝗚 𝗧𝗢 𝗧𝗛𝗘 𝗡𝗘𝗫𝗧 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗧𝗢 𝗪𝗢𝗥𝗞 𝗧𝗛E 𝗖𝗔𝗦𝗛𝗜𝗘𝗥 𝗗𝗘𝗦𝗞 𝗧𝗢 𝗖𝗔𝗦𝗛 𝗠𝗘 𝗢𝗨𝗧. I don't know how you keep employees or customers in a work environment like this. It's unhealthy for your employees, and uncomfortable for your customers. More

I already did this. I was treated Great. Sean keep me informed. Nice respectful. Thanks I was treated Great. Sean keep me informed. Nice respectful. Thanks More

The service person was real help full with my inspection when the system online reservation was not accurate. First I scheduled for 5/27. Then I received a message to reschedule because of holiday. I called when the system online reservation was not accurate. First I scheduled for 5/27. Then I received a message to reschedule because of holiday. I called customer care and they rescheduled for 5/25. Received an email. Two days later I received an email for a recall 5/23 which I did not request, The gentleman was so helpful in getting my inspection the day that was rescheduled. He was very efficient with the other customers and cheerful. JC Velasquez More

Greenbrier Kia Service is great! I will definitely bring my vehicle back for regular service and repairs. I will definitely bring my vehicle back for regular service and repairs. More

This is the second time I was sent this and filled it out. I wasn’t impressed with the customer service and the way they don’t explain that I have to discuss things with an assigned advisor until I calle out. I wasn’t impressed with the customer service and the way they don’t explain that I have to discuss things with an assigned advisor until I called to see if my vehicle was ready be picked up. And the length of time to wait to get the appointment for the inspection. Dont bother to respond to this!! More

The service was great, thanks. Your lounge area for waiters could use some improvement. I brought my laptop and could not use it because there was one table occupied. Maybe add on Your lounge area for waiters could use some improvement. I brought my laptop and could not use it because there was one table occupied. Maybe add one or 2 more high tables? They don’t take much space. Thanks! More

I cannot get anyone to return my phone calls. I am unable to talk with anyone. You call and get transferred to a service advisor, no one picks up and have to leave a message. You do that and no I am unable to talk with anyone. You call and get transferred to a service advisor, no one picks up and have to leave a message. You do that and no one returns your call. More

My appointment was at 8:20, I was told I had to drop my car off because of the check engine light being on. Ok, fine. One o'clock rolled around still no update. I called they still hadn't done anything to car off because of the check engine light being on. Ok, fine. One o'clock rolled around still no update. I called they still hadn't done anything to my car. I was told my check engine light was off and it was some sort of oxygen sensor that came up on the diagnostic. They didn't fix the issue, issue me a quote....nothing. My check engine light came immediately back on. More

You messed up my car transmission first then you over price all the other work I was going to get done price all the other work I was going to get done More