Southern Kia - Greenbrier - Service Center

Been coming for years, service is good. Not as “southern” as it use to be. It was a little friendlier. I know its hard to find good employees nowadays but the little u have can go along way Not as “southern” as it use to be. It was a little friendlier. I know its hard to find good employees nowadays but the little u have can go along way with good customer service More

Was very satisfied with the work that was done on my truck as always looking forward until the next service thank you guys. Mitchell Kearney truck as always looking forward until the next service thank you guys. Mitchell Kearney More

Don’t know who Bryan Hunt is! BUT I WILL NEVER COME TO THIS DEALERSHIP AFTER MY MAINTENANCE WARRANTY EXPIRES! Worst customer service EVER! Been calling for weeks and haven’t got a BUT I WILL NEVER COME TO THIS DEALERSHIP AFTER MY MAINTENANCE WARRANTY EXPIRES! Worst customer service EVER! Been calling for weeks and haven’t got a returned call yet!!! More

The service department never answer the phone and it ake too long to get service appointments. too long to get service appointments. More

Called about oil loss. Was informed of a recall and a lifetime engine guarantee. Man said they would diagnose, fix or replace for no charge. Unfortunately they couldn’t ge Was informed of a recall and a lifetime engine guarantee. Man said they would diagnose, fix or replace for no charge. Unfortunately they couldn’t get me in for 3 weeks. I show up and the guy takes my name, asks if I have an appointment and why I’m there. I spent 20 minutes telling the guy on the phone what I needed, why isn’t that in the computer. He then tells me that if they find anything that’s not covered it will be a $200 diagnostic fee. So while diagnosing something that should be covered if they find anything else you pay. And of course they did and charged me $200 and couldn’t even tell me what was causing the problem. Just wanted to go down a menu of items to do. That’s what home mechanics do. Throw parts at the problem and hope to get lucky. If there’s a rattle and a vibration in the engine find the cause. My real question is if they didn’t know what was causing the vibration how do they know it’s not covered and get to charge me $200. Then they run a consumption test. At 800 miles I was concerned that the oil was getting too low and asked if the test should be cut short. The tech said if the oil is still on the dipstick you’re only about 1qt. Low. I’m no mechanic but I know that’s not true. At the L mark it takes about a quart. Nearly off the dipstick had to be 2-2.5 qts. So now as I await the results of the test I have absolutely no faith in the results or that they will fix the problem. They have had the car nearly 24 hours and I can’t even get an update on the results of the test or the status of my car. I’ve gone from relieved to find out about the “warranty” to in a complete panic about the status of my car and if they can or will actually fix it. More

You guys suck! It took 3 months to get my car work done, the car only have 40k miles on it and wasn't covered under warranty. I had to call kia USA just to get a re It took 3 months to get my car work done, the car only have 40k miles on it and wasn't covered under warranty. I had to call kia USA just to get a response from you. There is no communication from you More

They are very friendly and obliging. They walk you through the process. I love dealing them. They walk you through the process. I love dealing them. More