Southern Kia - Greenbrier - Service Center

The service department at this location is the worst I have ever dealt with. The have a lack of communication with the customers. They are rude and disrespectful. I would advice anyone to stay away from t have ever dealt with. The have a lack of communication with the customers. They are rude and disrespectful. I would advice anyone to stay away from this location and go to a different Kia dealership. It's be a month and a half and I still have not got my car repaired. Every time I call to get an update I'm sent straight to voicemail and then never receive a call back. Horrible group of people More

The Service is awesome I have complete trust in them . The top of the line Technicians and service !!!!👍👍👍👍👍 I am on our second vehicle purchase and y daughter also purchased her 2023Jeep last year s The top of the line Technicians and service !!!!👍👍👍👍👍 I am on our second vehicle purchase and y daughter also purchased her 2023Jeep last year she loves it!!!! More

They are the best. And they sell the only car I will ever drive again. The people that work there are the best. You feel like you really matter and are important to And they sell the only car I will ever drive again. The people that work there are the best. You feel like you really matter and are important to them. I love Greenbrier Kia More

Very bad service,,charge 10 times the price for parts, and labor.don’t know what there doing, they just swap out parts antill they fix it,when I gave them codes for the problems I was having, I had a bad and labor.don’t know what there doing, they just swap out parts antill they fix it,when I gave them codes for the problems I was having, I had a bad coil, to they replaced the fuel pump, injectors, plugs. $2000 dollars ,I could get parts online was$200 and it only takes 30 minutes for what they replaced. They are rip off artist.never go there again…the one code was po302 which means number 2 cylinder plug wasn’t getting enough spark, ok common sense would tell you the coil is were the plugs get it’s spark,so there for replace the coil.. duh….so they decided to replace injectors first and it didn’t fix it,so they put new plugs in and that didn’t fix the problem,so now they say it’s the fuel pump ,installed that didn’t fix it, so now they finally replaced the coil and that fixed it, that should have been the first thing to replace under code po302.., these people are a joke and a rip off, I’m considering when I get some free time to call channel 10 on your side to call out the dealership on there crap!! And now 2 days later my check engine light is back on!!! You can bet it won’t never go back to that dealership!!!🤬an I think I’m going to take them to court, what they didn’t realize is I am a mechanic to!!! I new what the problem was and told them but I guess they thought they new better than me…. More

The information from night drop-off envelope did not get to the service adviser so 2 1/2 of the 3 items did not happen. We only received the oil change. The 60K service, tire pressure monitor, and checking to the service adviser so 2 1/2 of the 3 items did not happen. We only received the oil change. The 60K service, tire pressure monitor, and checking to see why the car stopped a couple of times halfway out garage were not done. I also did not get a phone call so I could explain the stopping problem. So there's a process problem with getting information from the envelope to the service adviser. More

The entire was so helpful especially my car salesman, John and the financer Wes. They both worked really hard to get me the car that I wanted at a price that I like. John and the financer Wes. They both worked really hard to get me the car that I wanted at a price that I like. More

Very courteous & friendly done in a timely manner will use them again thank you great job use them again thank you great job More

Every time I come they are so very nice. Service is fast and always done right. They are truly a pleasure to work with. Service is fast and always done right. They are truly a pleasure to work with. More

I had an appointment for oil change and state inspection. I waited for about an hour (which was fine) and the two came to tell me my car was ready and that the oil change went well but they could not do my i I waited for about an hour (which was fine) and the two came to tell me my car was ready and that the oil change went well but they could not do my inspection due to just running out of stickers. She told me someone would call me in a few days to reschedule the state inspection. This is a big inconvenience. Plus they knew I was coming. More

Though it took longer than hoped, southern has friendly and competent service - very happy overall and competent service - very happy overall More