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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
322 Reviews

322 Reviews of Southern Kia - Greenbrier - Service Center

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October 05, 2023

They are the best. And they sell the only car I will ever drive again. The people that work there are the best. You feel like you really matter and are important to More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 04, 2023

Very bad service,,charge 10 times the price for parts, and labor.don’t know what there doing, they just swap out parts antill they fix it,when I gave them codes for the problems I was having, I had a bad More

by Daniel Garnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Oct 04, 2023 -

Southern Kia - Greenbrier responded

We value and appreciate your business, Daniel. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Oct 04, 2023 -

Daniel Garnes responded

Now com to find out, one of the codes I gave them to fix is now popping up again 3 days later, code po420,o2sensor. Very bad service, very bad!!to all out there don’t go to this dealership to do business….

Oct 10, 2023 -

Daniel Garnes responded

They never even fixed code po420 , all they did was clear the codes so it wouldn’t show on the dash lights for a couple days, now it’s showing code po420 , which could be o2sensor or bad converter. This dealership is clearly a fraud and a joke. Will never buy anything from them ever again..

Oct 18, 2023 -

Daniel Garnes responded

This dealership is a joke and a rip off , there needs to be an investigation into this dealership, i will never buy another kia as long as I live…. They are corrupted!!

October 04, 2023

The information from night drop-off envelope did not get to the service adviser so 2 1/2 of the 3 items did not happen. We only received the oil change. The 60K service, tire pressure monitor, and checking More

by JOEPETE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Oct 04, 2023 -

Southern Kia - Greenbrier responded

"JOEPETE2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 03, 2023

The entire was so helpful especially my car salesman, John and the financer Wes. They both worked really hard to get me the car that I wanted at a price that I like. More

by siennagardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John , Wes
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 03, 2023

Very courteous & friendly done in a timely manner will use them again thank you great job More

by LILYFHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 03, 2023

Every time I come they are so very nice. Service is fast and always done right. They are truly a pleasure to work with. More

by pmangum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 01, 2023

I had an appointment for oil change and state inspection. I waited for about an hour (which was fine) and the two came to tell me my car was ready and that the oil change went well but they could not do my i More

by apiglet4d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

October 01, 2023

Though it took longer than hoped, southern has friendly and competent service - very happy overall More

by steve warnecke
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

October 01, 2023

Great and quick service pleased with the service I received definitely will recommend in the future More

by MUDROCK_69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 01, 2023

Very satisfied. But like most places, due to not enough employees, they’re unable to answer their phones. More

by JANY911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with Becky on the phone and Lauren in the service department. Both were great!
Oct 02, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

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