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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
324 Reviews

324 Reviews of Southern Kia - Greenbrier - Service Center

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October 10, 2023

Huge improvement from prior visits; but I still have to make an appointment in person because no one answers the phone and unreasonable wait for car inspection -45days. That’s ridiculous More

by PDISHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know anyone name
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Oct 11, 2023 -

Southern Kia - Greenbrier responded

"PDISHAW1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 09, 2023

The car was accepted by Tom for service as soon as I arrived on Saturday morning. More

by CJILUV2TEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 08, 2023

They did everything that I ask for and the service department was really good. The service writer was very nice and they got my car down early. More

by MWESNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 07, 2023

Excellent work and vehicle finish in good time. Competed all work required. Paperwork and vehicle returned to me in a timely manner More

by bellcb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 07, 2023

Service was super slow. My car was there for 17 days without a diagnosis. I had to tow it somewhere else. More

by Lex
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Southern Kia - Greenbrier responded

"Lex" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 07, 2023

The service attendance that’s working on your car tend to ramble through your glove compartment in your car, looking for valuables, and that is not right More

by judyt1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

"Judyt1982" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 06, 2023

Love the dealership. This is my third car i have bought from them. They always treat me fairly and have great customer service. More

by J.COONCE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 06, 2023

I vowed to never go back here but was “wowed” by the new staff and service. I’m glad to have good service back at Kia Greenbrier More

by ONE_GREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisors
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Oct 09, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 06, 2023

I have been going to Greenbrier GMC since 2003. The service center is wonderful with good customer service. More

by POOHBEARLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 05, 2023

Good and quick service. Have a nice waiting area with Wi-Fi and vending machine. More

by Michaelgongxiaodong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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