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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
320 Reviews

320 Reviews of Southern Kia - Greenbrier - Service Center

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October 14, 2023

Excellent customer service, very short waiting time, recommended the service department get a promotion for being VERY COURTEOUS and PROFESSIONAL, THANKS More

by mhoward7137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 14, 2023

I can't believe I got charged $96 for 3 wipers the front desk person didnt told me the price before the service. More

by Lino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

October 13, 2023

The staffs working at the costumer service are very accommodating and my visit went smooth and easy even I just walk in to ask for the service for my car. More

by MPSANTOS0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia
Oct 13, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 13, 2023

The staff at the dealership’s service department were professional yet personal. Tricia was amazingly kind and courteous, She’s definitely an asset to the service department, She made me feel as though s More

by MINISTERGRAMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia
Oct 13, 2023 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 13, 2023

Easy to make an appointment. Friendly staff. Reminder sent in advance. Good technical service. Organized process for repair. More

by Don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 13, 2023

Customer Service representatives are always for accommodating to my schedule. Gmc oil and state inspection for life has been a great added value to purchasing from them. More

by GEEBX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Southern Kia - Greenbrier responded

Great to see you back with us again, Gloria!

October 13, 2023

They were excellent! My car was finished earlier. The person who checked me out brought my car closer and lifted my scooter into the trunk for me. 10/10!! More

by OFFTOCHINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forget the name of the lady who checked me out. She was the star of the show!
Oct 13, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 12, 2023

The best people ever to deal with especially Brian, Derrick white. They care about you. More

by VANESSA_MCCLENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Southern Kia - Greenbrier responded

Thank you for the positive feedback, Vanessa! Please consider updating your star rating to match the positive contribution you have provided.

October 12, 2023

They paid real attention to my needs. They helped me and were very nice and understanding. More

by y_old_cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in service department ,🌟🌟🌟🌟🌟
Oct 13, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 11, 2023

Horrible experience on multiple occasions! I would NEVER recommend this dealership!! Their communication is horrid and they do not care about your vehicle. They was supposed to remove some scr More

by Yukon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Southern Kia - Greenbrier responded

"Yukon" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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