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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
324 Reviews

324 Reviews of Southern Kia - Greenbrier - Service Center

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October 25, 2023

Went in for oil change with no appointment and was out of there within an hour and 30 mins More

by POWELLMICHAEL96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2023

Every one was nice and understanding with my situation they squeezed me in and I thank you for that, the waiting wasn't that long. More

by lucindamcelroy68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

Everyone eas great and helpful. Servicecwas quock. They did notcyrycto ovetsell anything to ua at all More

by APPLPIE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service girl was great
Oct 24, 2023 -

Southern Kia - Greenbrier responded

Great to have you back with us again, Jim!

October 24, 2023

Cynthia is very knowledgeable and respectful of her customers time. I would recommend her to anyone that ask who to see at Southern Kia. This is the third time we have purchased a car through her beca More

by WATKINSRS28
Recommend Dealer
Yes
Employees Worked With
Don't remember any other names.
Oct 24, 2023 -

Southern Kia - Greenbrier responded

Great to have you back with us again so soon!

October 24, 2023

No words can describe the service that I have had. 30 days did not find the problem, never asked if I needed a ride home or even back to the dealership to pick up my car, never kept me up to date on More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Southern Kia - Greenbrier responded

"Larry" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 23, 2023

Excellent service, timely, professional. Greeted as soon as I walked in. Overall a good experience More

by faith.hand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 22, 2023

Anthony Evans was my technician and was very helpful , changed my oil , inspected my car and changed my spark plugs in a timely manner. Very professional environment and will definitely come back ! More

by dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Evans
Oct 23, 2023 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 22, 2023

You forgot to reset my warning light and it came back on again. It would be nice to have that not come on after an oil change. More

by djkas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

October 21, 2023

I have used this dealership since 1996. My latest service was outstanding. The service writer is friendly and knows what she is doing.technician Richard ,as always,did a professional job an More

by BWRNAESU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Southern Kia - Greenbrier responded

Great to have you back with us again so soon, Billy!

October 20, 2023

Tire gauge has been on since leaving dealership Did they forget to balance tires? Bye More

by clthompson0904
Recommend Dealer
No
Oct 20, 2023 -

Southern Kia - Greenbrier responded

"Clthompson0904" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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