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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
322 Reviews

322 Reviews of Southern Kia - Greenbrier - Service Center

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October 27, 2023

You make an appointment and you're treated like you just dropped in. My appt was 10:30. They said it would be 2 to 3 hours. I ubered home and went back at 4:30 and it wasn't ready. I'm not even sure they a More

by stevehinphx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Southern Kia - Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 27, 2023

I had an appointment and got right in. Service was quick and technician was great. More

by DNH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 26, 2023

All of my scheduled and add on recommended services was completed same day while I waited with two young grandchildren More

by CATHY.REARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 26, 2023

Service writer was very helpful, explained things, and was not pushy!!The service tech was great!!! More

by SCX279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard service tech
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October 25, 2023

We have been satisfied from purchase through service of our GMC Arcadia. Would and have recommended to family and friends. More

by EBETSWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2023

Not do all asked. Said not need. Not write next appointment or milage when need More

by denise.brazzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Southern Kia - Greenbrier responded

Denise. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 25, 2023

Would not recommend. My car was at the service center for over 2 months. I barely got any updates the whole time it was there until I started pressing them. I literally h More

by Karen
Recommend Dealer
No
Employees Worked With
Rebecca
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Oct 25, 2023 -

Southern Kia - Greenbrier responded

"Karen" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 25, 2023

The Customer service was great responder I’m a timely manner. Definitely love the location. More

by gerson cabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 25, 2023

Went in for oil change with no appointment and was out of there within an hour and 30 mins More

by POWELLMICHAEL96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2023

Every one was nice and understanding with my situation they squeezed me in and I thank you for that, the waiting wasn't that long. More

by lucindamcelroy68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
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