Southern Kia - Greenbrier - Service Center

Tom is the man, will not take my vehicle anywhere else or deal with anyone other than Tom deal with anyone other than Tom More

I should start by saying I have had zero mechanical issues with my car until I brought it to your dealership. It was brought in to proactively replace a recalled part. Today, I am writing to express issues with my car until I brought it to your dealership. It was brought in to proactively replace a recalled part. Today, I am writing to express my extreme disappointment with the level of service I received at your dealership. This has been by far the most frustrating and unsatisfactory experience I have ever had with an automotive service provider. First, the lack of communication and transparency regarding the status of my car is utterly unacceptable. The office staffs inability to provide any useful information regarding when my car would be evaluated and worked on, other than a vague promise of within the next 30 days, is not helpful. Furthermore, their inability to provide a clear timeline of when they would even have that information in inexcusable. You cannot conduct a business of any kind without a schedule. When I finally received my car back, it was far from the condition I expected. The car was operational for a couple of days but abruptly stopped functioning. I towed the car back to you and your dealership replaced the knock sensor they had just installed days prior but again, my car stopped working. I promptly had the car towed to my trusted mechanic, who quickly identified a critical issue: the recently installed knock sensor has likely failed due to a complete lack of oil. He informed me that this is a basic check that should have been preformed during the initial installation. When I contacted your dealership about this I was disheartened to learn that your mechanic deemed this a known issue for my car model and emphasized to me that it is not the dealerships responsibility to verify oil levels when installing or replacing a knock sensor that has failed and that this could be addressed as a separate service, at a separate time at your establishment. The lack of professionalism, expertise, and care demonstrated by your dealership throughout this entire process is appalling. This experience has not only cost me valuable time and money, but it has also created complete mistrust in your establishment. I hope that this feedback is helpful in implementing necessary changes to prevent future costumers from enduring a similar experience. More

Took 5 weeks to repair an ignition coil fault with a 2001 Telluride. Not responding to calls asking for status of repairs. Telluride. Not responding to calls asking for status of repairs. More

Once they got my car, they found the problem why all of the oil had leaked out. They were able to fix it the oil had leaked out. They were able to fix it More

The help is good but getting in for scheduled maintnance is terrible almost two months out for appointments got to work on that. Wish I would of got car from somewhere else since other dealerships can get is terrible almost two months out for appointments got to work on that. Wish I would of got car from somewhere else since other dealerships can get car in quicker More

Very helpful, attentive and accommodating, especially when I needed a larger loaner vehicle for a prescheduled trip! when I needed a larger loaner vehicle for a prescheduled trip! More

I Have had nothing but good customer service and great results on my service thanks results on my service thanks More

The Service was fast and reasonably priced. This is the 2nd time I took my car to get serviced here. I had to take my car to the dealership to get recall work done. They were finished in less t This is the 2nd time I took my car to get serviced here. I had to take my car to the dealership to get recall work done. They were finished in less time than they quoted. Very great experience. More

friendly and nice and helpful helpful and i’m satisfied and recommended iam satisfied i’m ok and recommended iam satisfied i’m ok More