Southern Kia - Greenbrier - Service Center

Tricia was nice and she did the best she could as an advisor and so wa Rebecca . The management team is very hands off and don’t seem to care , poor leadership, communication skills and etiquette. Very advisor and so wa Rebecca . The management team is very hands off and don’t seem to care , poor leadership, communication skills and etiquette. Very disappointing and displeased at the lack of effort and the way I was treated like a number instead of a human More

I know it’s not the dealerships fault but the communication has not been very well about parts waiting for my truck, nor any updates provided at any point my truck has been there for over a month communication has not been very well about parts waiting for my truck, nor any updates provided at any point my truck has been there for over a month More

My advisor was professional and the wait time was minimal. Awesome service and technicians. Thay even vacuumed my car. minimal. Awesome service and technicians. Thay even vacuumed my car. More

Horrible service experience when taking my vehicle in. Service advisors don’t know how to handle matters professionally and neither does management. Service advisors don’t know how to handle matters professionally and neither does management. More

Everyone was very professional and helpful. It was a stress free experience. Winston is a top notch salesman. It was a stress free experience. Winston is a top notch salesman. More

1400 appointment, took 2. 5 hrs for a oil change and rotate tires. Walk ins where taken care of first before me. I was asked about tire rotation but nothing that it was extra u 5 hrs for a oil change and rotate tires. Walk ins where taken care of first before me. I was asked about tire rotation but nothing that it was extra until I went to check out of the service department. More

Terrible communication with the customers and not transparent with information that needs to be shared. transparent with information that needs to be shared. More

Service department needs to get their house in order. I waited "4 days" for an oil change and a simple visual inspection of two items of concern that were readily accessible. Called 18 times and not once I waited "4 days" for an oil change and a simple visual inspection of two items of concern that were readily accessible. Called 18 times and not once was a call returned nor was I ever able to talk to anyone in the service department. I talked to a cashier who was able to get me some info on the fourth day. I got ride up there on day 2 to find that my truck was never touched on day one which I had a 9 AM appointment. The service department said that an appointment doesn't guarantee your vehicle will be serviced at that time or even that day. Sounds like a bunch of xx!!! Definitely not happy with the service! Oh and the additional two items of concern were never addressed fully. They told me the HD tech needed it longer to diagnose the issue. Y'all had it for four days!! Not my fault you didn't have more than one HD tech or advise the one you have that he needs to support on weekends to get caught up! Straight garbage!!! More

Was able to get me out in a timely matter. Even with a lot of people ahead of me. Even with a lot of people ahead of me. More

Good experience with the service department. Didn’t need much done to my truck other than resetting the tire pressure sensors on all 4 wheels. Didn’t need much done to my truck other than resetting the tire pressure sensors on all 4 wheels. More