Southern Kia - Greenbrier - Service Center

Calls are not returned, which is very annoying especially since it is very difficult to get anyone on the phone. I need to bring my vehicle back for the third time due to air bag light. I don’t think they since it is very difficult to get anyone on the phone. I need to bring my vehicle back for the third time due to air bag light. I don’t think they replaced the part they were supposed to. More

I was very pleased with the customer service provided by "Trisha". Her enthusiasm and willingness to assist was beyond expectations. "Trisha". Her enthusiasm and willingness to assist was beyond expectations. More

Unfriendly unwelcoming an attitudes. Don’t answer the phones. I wouldn’t recommend anyone going there. Don’t answer the phones. I wouldn’t recommend anyone going there. More

The representative was very professional when she notified me on everything that was going on with my car. notified me on everything that was going on with my car. More

Good deal ship for service on my 2018 GMC truck . Service reps are handled my appointment on time Service reps are handled my appointment on time More

Clerk was kind,attended to my car needs,and was very helpful,friendly and smiled. helpful,friendly and smiled. More

It is improving, still need to work on improving customer service, interactions and prompt communication. service, interactions and prompt communication. More

Service (oil change and lube) was quick but it took a little more than 2 hours for my car to get into the shop and finished with the very short maintenance. I don't know if staffing shortage was an issu little more than 2 hours for my car to get into the shop and finished with the very short maintenance. I don't know if staffing shortage was an issue or not. There were many customers already at the service center when I arrived shortly before my appointment at 9 am. More

Fast and efficient. This is my summary of last week's visit to southern kia of greenbrier. This is my summary of last week's visit to southern kia of greenbrier. More

Good however the wait time was longer than expected and I did not get the car vacuuming as promised did not get the car vacuuming as promised More