Southern Hyundai Newport News - Service Center

Based on my latest experience with their service department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it wo department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it would take between 45 min to an hour. At around 11am I saw my vehicle parked outside, so I asked if my car was ready, the guy checked his computer and said, yes it is! So I drive home, and that afternoon when my husband gets home, he tells me he had a message on his cellphone from the dealership saying that the car was ready, they left this message at 10am!! So this means that they forgot I was sitting in their waiting area, I waited for an hour and a half when I could have waited just half an hour. I wonder how long would I have been there if I hadn't checked with them if the car was ready, when were they going to realize that their client was sitting in their waiting area. I specifically told them "I will be waiting here", I was with my 8 months old son sitting right outside their door! More

I made a service appt on line friday 12-2-11 for monday morning. I arrived 15 mins early I was quickley greeted, Brenda had my information up and ready and by 8;10 my car was taken back. Fourty five minute morning. I arrived 15 mins early I was quickley greeted, Brenda had my information up and ready and by 8;10 my car was taken back. Fourty five minutes later my car was inspected the oil was changed and they checked all other systems on my Sonata. Not only was it fast there was no charge for my services today. Being the holiday season no charge was music to my ears. This is my second time I have been in for service on my vehicle and Brenda has been amazing. I thank Hall for the service dept. here I can tell you it makes it very hard to want to go anywherelse when you get a product and service like I get at Hall Hyundia. Many thanks for what you do; Douglas Thomassen 187 Bret Harte Drive Newport News Va. 23602 dvthomassen@cox.net More

I am probably an exception since I actually look forward to taking my 2011 Sonata in for car service...the experience, price, and courtesies extended to me have been super over the past year. Every attemp to taking my 2011 Sonata in for car service...the experience, price, and courtesies extended to me have been super over the past year. Every attempt and offer for service and convenience is extended to me by this fine dealership run by Mr. Nance. When I buy my next Hyundai (and unless I get struck by lightening, I will) it will be from Hall in Newport News. It is convenient to where I live and the smiles from Brenda Messer, a SVCc Manager, on down are genuine. More

My wife and I were traveling to Hampton from Maryland to visit our children and grandchildren. Just a few miles from their house, my power steering began to make strange noises. Upon inspection, I noticed visit our children and grandchildren. Just a few miles from their house, my power steering began to make strange noises. Upon inspection, I noticed a major fluid leak. My son-in-law phoned Hall Hyundai in Newport News and spoke with a gentleman in the service department at approximately 2:30 pm on Saturday afternoon. The service department was busy and closed at 5:00 pm but he said he would squeeze my Santa Fe in and take a look at it. Upon arriving at the dealership service service department at around 3:00 pm, I dealt with Brenda Messer, the Assistant Service Manager. Brenda is a top notch person; very professional, friendly and caring. My vehicle was taken to a service bay after just a very few minutes. The mechanic determined that the power steering rack had failed. Brenda informed me that the vehicle was not drivable and I would have to leave it. The rack was not in stock but she promptly ordered the rack from a "sister" dealership in the area for delivery Monday morning. Brenda then proceded to make arrangements for me to have a loaner vehicle until mine was repaired on Monday. With my family living in Hampton and the wife and I staying in Williamsburg, the visit that we had looked forward to for weeks would not have been possible without the loaner car. My Santa Fe was completed on Monday afternoon and enabled us to return home as originally planned. Brenda and the service department staff saved the weekend. In my 35+ years of owning automobiles, I have never been treated better. If Hall Hyundai treated a total stranger this well, I can only imagine how well they treat their regular customers. If I lived in the area, Hall would get all of my business. Thanks so much. More

I came by the dealership to have my 2005 Hyundai Elantra serviced for oil and as I was waiting I was curious to see what the newer models had to offer but wasn't planning on buying anything just merely wish serviced for oil and as I was waiting I was curious to see what the newer models had to offer but wasn't planning on buying anything just merely wish listing. The salesperson Jamie Cornette was the first to approach me by letting me have a seat inside the 2010 Elantra to check it out further, he was very polite and friendly and didn't go into a sales pitch he let me have a look then offered to give me a chance to explore the possibility of trading in for a new vehicle that day. I felt respected and appreciated all the time while I was there and he really went to bat to help me decide what works for me. I test drove the car and the next day I was being seen by Alex Pauley who really did an awesome job in being clear and fair to have me comfortably afford this used LIMITED EDITION Hyundai SONATA 2008! Both Jamie and Alex made me feel like I deserved that nice fully loaded vehicle which I know is part of their job to say but I could sense that they believed it on a genuine level. Alex was very respectful and sensitive to my financial needs that I never at any time felt uncomfortable which is a real plus! They gave me a better understanding of what buying a car should be like. Thanks! More

Everyone at your dealership from your parts manager to your service advisors were very polite and helpful. I will continue to bring my vehicle to your dealership and will recommend your dealership to my f your service advisors were very polite and helpful. I will continue to bring my vehicle to your dealership and will recommend your dealership to my friends. I would also like to add that I am very satisfied with my new vehicle. More

We've purchased two vehicles from Hall Hyundai Newport News and have been completely satisfied with each purchase and every service visit. Mitch Sears is the most honest salesperson I've ever encountere News and have been completely satisfied with each purchase and every service visit. Mitch Sears is the most honest salesperson I've ever encountered and you definitely have the feeling he's trying to get you the best deal possible. On my last visit for regular service, Chris went the extra mile in making sure our 2007 Santa Fe was ready as promised and all the work was done to my satisfaction. When we had the Elantra serviced, he reminded me we should have a service coupon in the glove box for our oil change - and he was right! I only wish Hyundai made a truck - I would have three vehicles from this dealership. More

I met Nick Vendt about a year ago, He is one of the friendliest sales person I have ever met. If I need my car worked on, he has given me his car as a loner to get my job done, I am a real estate agent friendliest sales person I have ever met. If I need my car worked on, he has given me his car as a loner to get my job done, I am a real estate agent and I need a car at all times. He really cares about a person, it is not just a sale for him, when he does business with you, then you become part of his family. You have a real gem for an employee and a loyal employee. Thanks for having someone like him there for me and my family & friends. I always send my friends and family to him to take care of, because I know he will take special care of them, they are not just a sale. He was going to sell my father a car, but with the price of gas, my dad would loose a lot of money, his advice, keep the car a little longer and he would help him get another one in about a year, WHAT a breathe of fresh air, it is not all about numbers for him, word of mouth can make or break you, I vote to make Nick Vendt, again thanks and his service department is just as wonderful. Charlene Stanaway More

I have bought all of my cars from Nick Vendt through the years and I have continued to go to him after he moved to the Hyundai store in Newport News. I am extremely satisified with my service in Newport New years and I have continued to go to him after he moved to the Hyundai store in Newport News. I am extremely satisified with my service in Newport News and will continue to drive from Virginia Beach to continue my relationship with the people at this store. I am very happy with how my wife and I are treated as valuable customers and will always recommend to any one that they visit this store when buying a car. More

Very friendly sales and service personel, always helpful. Never had any problems.Fast service, car loaner given when needed , Great salesmanship not too much pressure, easygoing and knowledgeable transaction Never had any problems.Fast service, car loaner given when needed , Great salesmanship not too much pressure, easygoing and knowledgeable transaction. Parts where shipped very fast when i had to have them . More