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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
676 Reviews

676 Reviews of Southern Hyundai Newport News - Service Center

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August 13, 2024

Great customer service but a couple minor issues with the repair service I had encountered after I checked the mechanics work. More

by NPFORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Aug 23, 2024 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

August 12, 2024

They were very timely with the completion of changing the oil and rotating the tires. Thank yoy More

by JOANIED0143
Recommend Dealer
Yes
Employees Worked With
Service Dept don't remember the name.
Aug 23, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 12, 2024

Very Pleasant & family oriented. The staff are very nice people and the service is great. More

by KDKIMJAE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 12, 2024

I was 20 minutes late and they still kept my appointment, but my second appointment there where no shuttle and spending almost four hours at the dealership. More

by makuco63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

August 11, 2024

It is clean. Staff is polite, courteous, friendly and very healthful. The service they give is the reason that I purchased a second Hyundai. Shoutout to the se More

by fo4rnaynay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 11, 2024

Very professional and we did not have to wait very long. Was able to answer my questions More

by Toojolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Blyth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 11, 2024

Hard problem to solve for A/C. Loved the tenacity and the effort. I appreciated how politely I was treated as well. I can imagine everyone was as frustrated as I. More

by jeffreytheall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 11, 2024

I have never been in and out so quick for a state inspection. I was so impressed, that I went and got my husband’s car to have it inspected also. Thank you! More

by tishera.jackson218
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 11, 2024

I love this dealership people are very friendly and you can take your time to look. Jeff Moien in the service Dept is the best he gets you in and out. Thank you southern hyundai in Newport News More

by SASSYC65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 11, 2024

The waiting area was nice, and the service they provided were also great. The overall experience was great. More

by Seoyoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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