Southern Hyundai Newport News

Jeffrey makes everything simple and efficient. I appreciate his simplicity and execution! He's nice to my kids too but thats a bonus. I appreciate his simplicity and execution! He's nice to my kids too but thats a bonus. More

My concerns are addressed immediately and I like that. Associates are very attentive and professional. Associates are very attentive and professional. More

I was disappointed when the first day I scheduled I was told when I got there I could wait 3-4 hours or BUT. I will say 2nd day I came back I had most excellent care and the care is running beautifully. told when I got there I could wait 3-4 hours or BUT. I will say 2nd day I came back I had most excellent care and the care is running beautifully. Thank you for hoinh out of your way to make up for the rescheduling More

Service manager was good. The tech left oil residue on my center counsel. The cost of an oil change, quoted at about $160 is ludicrous compared to the $94 I was paying at Fo The tech left oil residue on my center counsel. The cost of an oil change, quoted at about $160 is ludicrous compared to the $94 I was paying at Fox Hyundai in Grand Rapids Michigan, which I can prove with invoice. I will NOT be back. More

I came in for state inspection and I was in and very quickly. Thank you! quickly. Thank you! More

Great service Great customer service, all my questions were answered in a manner I understood. were answered in a manner I understood. More

Amazing and prompt service, kind and helpful. Great customer service and well done work. Amazing and prompt service, kind and helpful staff. Great customer service and well done work. I will cont Great customer service and well done work. Amazing and prompt service, kind and helpful staff. Great customer service and well done work. I will continue to use this location in the future. More

Only continue to go because of Jeff. Trust him completely. He is an absolute asset to your company Trust him completely. He is an absolute asset to your company More

I was very satisfied with the customer service and the work and minimum wait time and waiting area was excellent work and minimum wait time and waiting area was excellent More

This is my third time visiting the service center. I’m always ignored when I first walk in. The customer service is very much subpar. I only visited this time because it’s close to my home versus havi I’m always ignored when I first walk in. The customer service is very much subpar. I only visited this time because it’s close to my home versus having to go across the water. It’s very hard to get someone on the phone at this place. I’ve been on hold for a very long time some days and no answer other days. Also I was told I was gonna get a call back after it rolled over to a different department but never received it. At this time I was trying to ensure that this Southern dealership would honor my Southern hospitality benefits and the person that answered acted as if they’ve never heard of the free oil change that I spoke of and asked if I had the maintenance plan. He told me my VIN wasn’t in the system and I needed to call the dealership I bought my vehicle from so that they could put me in the system. That turned out to not be true at all after having to make several calls between dealerships. When I did go to my appointment, the benefit was honored. My vehicle was done in a fair amount of time which is why I didn’t give 1 star but the customer service is not good at all. I definitely didn’t feel like a valued customer. More