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Southern Hyundai Newport News

Newport News, VA

4.8
1,406 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Hyundai Newport News is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12872 Jefferson Avenue

Newport News, VA

23608

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Showing 1,406 reviews

August 11, 2024

I have never been in and out so quick for a state inspection. I was so impressed, that I went and got my husband’s car to have it inspected also. Thank you! More

by tishera.jackson218
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 11, 2024

I love this dealership people are very friendly and you can take your time to look. Jeff Moien in the service Dept is the best he gets you in and out. Thank you southern hyundai in Newport News More

by SASSYC65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 11, 2024

The waiting area was nice, and the service they provided were also great. The overall experience was great. More

by Seoyoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 09, 2024

Friendly employees and fine service always. Well man̈need and explain what needs to be done. More

by DOROTHY_JORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Aug 23, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 08, 2024

Not sure what is the point of an appointment. I had an appointment for an oil change at 10:30am. I did not get my vehicle back until after 3:00pm! Not only that but some how I ended up paying ove More

by ASHLY.OLMEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Hyundai Newport News responded

We value and appreciate your business, Ashly. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 08, 2024

While it is a small dealership with a big customer base, this is my 3rd Hyundai and the high quality and positive attitude of the service department is why. More

by DEDAVISVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 07, 2024

I set up an appointment over a month ago to have my Hyundai service done. They sent me reminders through text messages of the upcoming appointment. I appreciate that as we all know life happens and we More

by theresageagley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 07, 2024

Don’t know who’s arranging the appointments but it’s causing the staff to look bad.. I had a 8:45 appointment for an oil change and didn’t leave out until after 11:00. That’s unacceptable!! More

by SLYPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Hyundai Newport News responded

"SLYPOPE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 07, 2024 -

SLYPOPE responded

Name-,Sly Pope, email address is slypope@yahoo.com. Newport News.

Aug 07, 2024 -

SLYPOPE responded

Name: Sly Pope, email address is slypope@yahoo.com. Appointment scheduling. Shouldn’t have to be there 2 and a half hours for a oil change..

August 06, 2024

Jeff was not at all personable. The only words spoken was that will be 139.00, I explained I had the warranty and had never paid for oil change, he said have a seat in the other roo More

by RHONDACSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Aug 07, 2024 -

Southern Hyundai Newport News responded

We value and appreciate your business, Rhonda. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 05, 2024

Took too long to fix the car and it still is not fixed. Never updated More

by ROSDUO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Rosado
1.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Hyundai Newport News responded

"ROSDUO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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