Southern Hyundai Newport News

I was always updated in timely manner. Jeff was great to work with. My repair ended up being less complicated than what I was told by another shop. Happy customer. Jeff was great to work with. My repair ended up being less complicated than what I was told by another shop. Happy customer. More

Took my 22 venue for an oil change. Had an appointment set for 10:30am and my car was return to me after 3pm! What is the point of an appointment?? And to top it off, I got charged $152 Had an appointment set for 10:30am and my car was return to me after 3pm! What is the point of an appointment?? And to top it off, I got charged $152!! FOR AN OIL CHANGE!!! The gentleman that charged me did say a tire rotation and a software update was also done. WHY IN THE WORLD WOULD THE TECH DO SOMETHING TO MY VEHICLE AND MY WALLET WITHOUT ME AUTHORIZATION?!!! What if I didn’t have the money to pay for it!?And the cherry on the cake was when I realized my tires were missing parts!!!! I took my vehicle back to the dealership and was told to make another appointment or leave it there as a “walk-in”. Not only I had wait over 3hrs for my service to be done, pay extra money, be sent home with improper parts on my tire (risking not only my life, but also those around me, but I had to do it all over again!! I am EXTREMELY dissatisfied and enraged about this. I have been getting my vehicles ( I have gotten 3 so far), referring people, and getting ALL my services from the dealership, and NEVER AGAIN!!! Ever since it became Southern Hyundai, this dealership has gone to crap! Unfortunately I’m unable to give 0stars. My experience was waaay below a 1star! More

Everyone we dealt with, especially Tracy, went above and beyond to make our experience a great one. Thank you! beyond to make our experience a great one. Thank you! More

Not very professional didn’t explain anything three different pressure in tires that just been t Rotated different pressure in tires that just been t Rotated More

I have been very pleased with the staff and the maintenance work every time I have brought my car in for service. maintenance work every time I have brought my car in for service. More

Quick and great state inspections. Can’t complain. I would highly suggest this dealership program for state inspections: Can’t complain. I would highly suggest this dealership program for state inspections: More

I really appreciate the speedy repairs and return of my vehicle. All my recalls were fixed with no hassle. vehicle. All my recalls were fixed with no hassle. More

Southern hyundai was very nice and helpful answer all questions we had. I am very glad that choose southern hyundai to buy my first vehicle. Jake was extremely nice and helpful in getting me right vehi questions we had. I am very glad that choose southern hyundai to buy my first vehicle. Jake was extremely nice and helpful in getting me right vehicle for right price. Thank you so much to everyone at Southern guide me to this vehicle. More

Great service no proplem with my car being on time. Will be back and tell my friends Will be back and tell my friends More

Vanessa is pure 💯 LIAR! !!!! Can't be trusted!!!👺👺🤬🤬😡😡 Terrible experience dealing with her! Never again!! !!!! Can't be trusted!!!👺👺🤬🤬😡😡 Terrible experience dealing with her! Never again!! More