Southern Hyundai Newport News

This was my second purchase from Hall Hyundai and it was just as positive as my first. The people there are very friendly and professional in their demeanor and attitude. My lead person this time (Rachel) w just as positive as my first. The people there are very friendly and professional in their demeanor and attitude. My lead person this time (Rachel) was excellent, and my experience with her was far superior to my first sales guy (Garrett) who was definitely efficient and knowledgeable, but nowhere near as friendly or empathetic as Rachel. Everything with Rachel was great - her friendly greeting, her lack of "pressure" and her knowledge of the Hyundai line. I felt very confident with her. Nick is the general manager, so of course he was a little more of a strong armer. He knew his stuff, though, and was open to negotiation. He was a little too corporate in his shuffling of people around; I kept getting moved from Rachel to Jamie, then to Nick, then back to Rachel, then Jamie again. Par for the course with dealers, but a real nuisance. Jamie tried to be "slick," but was nowhere near as knowledgeable about stuff as Rachel; I would have preferred to do all my work with her. The financial guy, Devin, is super pleasant, but both he and jamie seemed a little flustered when trying to talk the details of financing and stuff. Okay to deal with, but occasionally too slippery and sometimes I got the feeling they didn't quite know as much as I would have liked. Hall Hyundai is great with follow-up calls, hand-holding, and general customer service skills; I gave them a 4 on this rather than 5, however, because, aside from Rachel, the others are very tough to reach; messages not returned, etc., but I'm told they often have to shuttle between dealerships so they're not always at the same location all the time. I will add that I have every intention of staying with this Hall dealership in the future. In general, the best auto dealer I've ever dealt with. ALSO, a big, big plus for the service department, and this guy named Chris House. I have NEVER dealt with a service department that was so professional, courteous, and knowledgeable. Never any misinformation, never any pricing surprises, and ALWAYS fast! I really like this dealership. I just wish their cars were a little cheaper.... More

Mitch Sears was a wonderful help and he worked very hard on getting me the best deal possible. He was very polite and proffesional. His product knowledge was astounding and very articulate. He made it very on getting me the best deal possible. He was very polite and proffesional. His product knowledge was astounding and very articulate. He made it very easy to understand the whole proccess of buying a car, which for a first time buyer was extremely comforting. Jacob Breuhl. Sorry guys I made a huge mistake this review is meant for Hall Hyundai Newport News. Once agian thank you for a great buying experience. More

Dealership was gr8 and Rachel...AWESOME! Very friendly & worked with us to make sure our girl's 16th bday surprise went off w/out a hitch. Let us keep the car on the lot for three weeks prior to bday surpri worked with us to make sure our girl's 16th bday surprise went off w/out a hitch. Let us keep the car on the lot for three weeks prior to bday surprise. Gr8 experience and will be our dealer of choice for a long time. More

Appointments are never a problem, and walk-up service is fast and courteous. I've been servicing my Hyundai vehicles at this dealer since purchasing them. I now have 3 hyundai vehicles and will continue t fast and courteous. I've been servicing my Hyundai vehicles at this dealer since purchasing them. I now have 3 hyundai vehicles and will continue to use the Hall Hyundai service department. The prices are very reasonable, and I never have to worry that the rep will walk out to me and tell me something ridiculous is wqrong with my car. They have done an excellent job of establishing a trusting relationship with me. More