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Southern Hyundai Newport News

Newport News, VA

4.8
1,584 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Hyundai Newport News is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12872 Jefferson Avenue

Newport News, VA

23608

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Showing 1,584 reviews

November 25, 2019

Excellent customer service! Met all expectation's regarding appointment and car repairs. Hall Hyundai service team is the greatest. I will always have my cars serviced there. More

by Moored
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Dec 20, 2019 -

Southern Hyundai Newport News responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

November 25, 2019

Low tire pressure indicator. Call dealer and they were able to take care of it next morning. Get consistent prompt service with this service centerAnd continue to purchase vehicles because the service I g More

by Mminarik
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Dec 20, 2019 -

Southern Hyundai Newport News responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 15, 2019

Henry Bly in specific is a liar and a manipulator and I wouldn’t trust a word he says. This location as a whole is filled with a bunch of unprofessional men that’s highly unorganized and cheats the sys More

by MHReviews
Recommend Dealer
No
Employees Worked With
Henry Bly
Dec 05, 2019 -

Southern Hyundai Newport News responded

Thank you for your feedback. Our General Manager, Florin Nista, would like to discuss your experience personally. Unfortunately, we have been able to locate contact information in our database based off the username associated with this review. At your convenience, please give Florin a call directly at 757.243.2005 or respond via private message through DealerRater with your preferred contact information and the best time to reach you. Thank you.

Dec 11, 2019 -

Southern Hyundai Newport News responded

Thank you for your feedback. Our General Manager, Florin Nista, would like to discuss your experience personally. Unfortunately, we have been able to locate contact information in our database based off the username associated with this review. At your convenience, please give Florin a call directly at 757.243.2005 or respond via private message through DealerRater with your preferred contact information and the best time to reach you. Thank you.

Dec 30, 2019 -

Southern Hyundai Newport News responded

Thank you for your feedback. Our General Manager, Florin Nista, would like to discuss your experience personally. Unfortunately, we have been able to locate contact information in our database based off the username associated with this review. At your convenience, please give Florin a call directly at 757.243.2005 or respond via private message through DealerRater with your preferred contact information and the best time to reach you. Thank you.

November 14, 2019

Quick service when getting my windshield replaced and lovely shuttle driver. Thank you Hall team. The windshield replacement and shuttle service went very quick. Thanks again! More

by Antman
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha wright
Dec 20, 2019 -

Southern Hyundai Newport News responded

Thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Hyundai Newport News!

November 12, 2019

Good, fast service. Great staff. Very polite. Early service hours really help. Bought air filters at the dealership. Parts seemed high priced. I did not have an opportunity to check other locations. More

by jsy
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Dec 20, 2019 -

Southern Hyundai Newport News responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Hyundai Newport News!

November 11, 2019

Excellent service and customer service. Service assistant completed check-in. All requested repairs were completed and any repairs that may be done in the future were explained and understood. Very profes More

by Jblew757
Recommend Dealer
Yes
Employees Worked With
Service assistant on Sat Nov 9, Brenda Messer
Dec 20, 2019 -

Southern Hyundai Newport News responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Hyundai Newport News!

November 11, 2019

Brenda and the service team always do an amazing job, will always return to Hall Hyundai for all my service needs, thank you!! The very best team More

by jkolano1
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
Dec 20, 2019 -

Southern Hyundai Newport News responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership! Safe travels!

November 07, 2019

He was very friendly and fixed a problem that came up and fixed it very quickly and helped out so much. Would recommend anytime ! Great manager More

by Alissa
Recommend Dealer
Yes
Employees Worked With
Florin Nista
November 06, 2019

Service actually faster than promised and also fixed some other problems that weren't invoiced, free of charge. Would definitely recommend Hall for any Hyundai services in the middle peninsula area. More

by M
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
November 06, 2019

I brought my 2016 Sonata Hybrid in for a state inspection. I have no issues with the inspection. I brought my car in earlier than my appointment and it was completed in about an hour. I have a c More

by JC Davis
Recommend Dealer
No
Employees Worked With
I prefer not to rate an employee
Nov 25, 2019 -

Southern Hyundai Newport News responded

Ms. Davis, thank you for taking the time to leave feedback. It is our understanding that you have recently been in contact with our Service Manager, Derrick Phillips, regarding your concerns. We are pleased to hear that we were able to come to an amendable solution and restore your confidence in our dealership. If you have any questions before your next visit with us, please do not hesitate to contact Derrick directly at 757.243.2000. Thank you.

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