Southern Hyundai Newport News

The service at this dealership is beyond excellent! Being that this was my first time buying a car, I went in with certain expectations to be "sold" or "bought" by the dealer. From the moment I walked throug that this was my first time buying a car, I went in with certain expectations to be "sold" or "bought" by the dealer. From the moment I walked through the door, my entire outlook changed! Fredie (my dealer) was nice, entertaining, thoughough,and paid attention to everything that I wanted. He went out of his way to make sure I was completely satisfied. I looked at atleast different 5 cars, went back and forth between which one I wanted,was there beyond closing hours and he never made me feel rushed to make a decision. William (the manager) gave me all of my options and came up with a payment plan that worked best for my budget.I ended up buying a used 2010 Sonata, but it looks and runs as if it were brand new! Even though I mainly worked directly with Fredie and William, the entire staff made me feel welcome and comfortable.I will definately be going back to this dealership in the future! More

My wife and I were traveling to Hampton from Maryland to visit our children and grandchildren. Just a few miles from their house, my power steering began to make strange noises. Upon inspection, I noticed visit our children and grandchildren. Just a few miles from their house, my power steering began to make strange noises. Upon inspection, I noticed a major fluid leak. My son-in-law phoned Hall Hyundai in Newport News and spoke with a gentleman in the service department at approximately 2:30 pm on Saturday afternoon. The service department was busy and closed at 5:00 pm but he said he would squeeze my Santa Fe in and take a look at it. Upon arriving at the dealership service service department at around 3:00 pm, I dealt with Brenda Messer, the Assistant Service Manager. Brenda is a top notch person; very professional, friendly and caring. My vehicle was taken to a service bay after just a very few minutes. The mechanic determined that the power steering rack had failed. Brenda informed me that the vehicle was not drivable and I would have to leave it. The rack was not in stock but she promptly ordered the rack from a "sister" dealership in the area for delivery Monday morning. Brenda then proceded to make arrangements for me to have a loaner vehicle until mine was repaired on Monday. With my family living in Hampton and the wife and I staying in Williamsburg, the visit that we had looked forward to for weeks would not have been possible without the loaner car. My Santa Fe was completed on Monday afternoon and enabled us to return home as originally planned. Brenda and the service department staff saved the weekend. In my 35+ years of owning automobiles, I have never been treated better. If Hall Hyundai treated a total stranger this well, I can only imagine how well they treat their regular customers. If I lived in the area, Hall would get all of my business. Thanks so much. More

I walked in with a $12k insurance check to purchase a replacement vehicle but it took way too long and just to get a price on a vehicle. Hall was more focused on gathering my personal information before replacement vehicle but it took way too long and just to get a price on a vehicle. Hall was more focused on gathering my personal information before dealing with me. The sales person had a difficult time entering my information in their computer and was more worried that my phone number was not recognized. Even the "sales manager" kept me waiting while he chatted with the receptionist. I finally walked out. Had they noticed, I drove in with my second vehicle, a Hyundai Azera which I get serviced there - until now. You treated me like a CRM program, wasted my time, lost a sale and a customer. More

Good customer service- not pushy. But could have stood to be a little more knowledgeable about the cars in order to help sell them: Be able to talk more to the performance and features. We ended up getting t be a little more knowledgeable about the cars in order to help sell them: Be able to talk more to the performance and features. We ended up getting the car we desired but only after coming back several days later. We could have closed the deal sooner if there had been a greater desire to negotiate a deal from the beginning. Good experience overall. More

I came in and we got straight to business. No games. Great price. In and out in good time. I went to Tysinger the day before and felt like I was not getting the best deal. I called Hall on the phone and Great price. In and out in good time. I went to Tysinger the day before and felt like I was not getting the best deal. I called Hall on the phone and told them my situation. They told me to come down for a visit and guaranteed to beat Tysinger. They did and I am very happy. Alex was a great salesman! More

We walked in and Alex was waiting for us, we had been online shopping. He was very helpful thru the whole process. He was friendly, he gave us a good price on the Sonata we wanted. The time we were th online shopping. He was very helpful thru the whole process. He was friendly, he gave us a good price on the Sonata we wanted. The time we were there everything went perfect. We will definitely recommend to others. Thanks to Alex it was a very good experience and I would come back when ready for another car. More

We have purchased several new cars, with varying experiences. Our experience with Hall Hyundai was excellent. We received timely reponse to our internet search, follow up phone calls to answer quest experiences. Our experience with Hall Hyundai was excellent. We received timely reponse to our internet search, follow up phone calls to answer questions posed regarding cars that we were interested in, and a smooth purchase experience. More

Hall Hyundai Newport News exceeded my expectations. I test drove an Elantra GLS at another Hyundai dealership where they didn't have an LTD on the lot. I called Hall to see if they had any available, an test drove an Elantra GLS at another Hyundai dealership where they didn't have an LTD on the lot. I called Hall to see if they had any available, and it turned out they had the color I was looking for, too. As soon as I arrived, I was able to take it for a ride right away and loved it. The purchase was relatively painless; much more enjoyable than I was anticipating. Alex was informative, easy to deal with, and pleasant. I am a USAA customer and used their car buying service to get a good price, so negotiating a price wasn't an issue. I was happy that the dealership agreed to take my trade-in (they're even going to pick it up with a tow truck) even though I didn't have immediate access to my title. I purchased the environmental protection package. Making the day-long appointment was easy and they'll give me a loaner car while the protection is being applied. More

I am so pleased with my purchase and salesman. John went above & beyond w/ making sure I got everything I wanted. John was very straight forward & didnt make me jump thru hoops to get a good deal. I am such above & beyond w/ making sure I got everything I wanted. John was very straight forward & didnt make me jump thru hoops to get a good deal. I am such a picky person & hard to please. At no point in time did John ever waiver from his promise that he was going to take care of me. I'm definitly going to refer my friends & family to John!!! More