Southern Hyundai Newport News

Southern Hyundai Newport News always delivers top-notch service. Jeff is outstanding, knowledgeable, attentive, and trustworthy. I won’t take my 2024 Tucson anywhere else! service. Jeff is outstanding, knowledgeable, attentive, and trustworthy. I won’t take my 2024 Tucson anywhere else! More

The helpful knowledgeable staff is fantastic and greatly appreciate when making a big buying decision. This was a great trusted buying experience that I am thankful for . Very satisfied customer for lif appreciate when making a big buying decision. This was a great trusted buying experience that I am thankful for . Very satisfied customer for life . More

The people at Southern were great. Their process for completing the sale is absolutely awful, I came in with a trade to buy a 4Runner planning to pay cash for the remainder. Thei Their process for completing the sale is absolutely awful, I came in with a trade to buy a 4Runner planning to pay cash for the remainder. Their process required me to complete the front end of a financing plan, (on my iPhone!),though I was paying cash. They explained it was their method of verifying identity and that there was no other way to buy the car. They also have multiple redundant methods to insulate themselves from the customer so they can mitigate the possibility of a lawsuit. You need to be on the defensive the whole time you’re dealing with them (their processes). It breeds an environment of mistrust. Not a pleasant experience and is very customer abusive. The people are good. The processes driven by corporate level aversion to and mistrust of customers yields a bad experience. At the end of the day, I have the car. It could have been far easier and far more pleasant. I recommend they have their C suite execs go all the way through a buying experience in the shoes of the customer. They’ll see what I mean. They just happened to have the exact car I wanted. Otherwise I would have gone elsewhere. More

Very pleased with the service and wait time establishment was very clean seating area was very clean was very clean seating area was very clean More

Best dealership in VA! ! No complaints whatsoever! Awesome customer service and great hospitality while waiting for your vehicle! Thanks again Southern Hyundai!! ! No complaints whatsoever! Awesome customer service and great hospitality while waiting for your vehicle! Thanks again Southern Hyundai!! More

Great job by the team. Service was quick and fast. Wait time was minimal. Waiting room snacks were great Service was quick and fast. Wait time was minimal. Waiting room snacks were great More

When ever I call into service Jeff is always very accommodating and he always has my vehicle ready when promised. As a matter of fact he always under promise and over deliver! accommodating and he always has my vehicle ready when promised. As a matter of fact he always under promise and over deliver! More

Joel was so amazing with helping my husband find a new car that we came back to buy another new car for myself! car that we came back to buy another new car for myself! More

They always take care of my maintenance and address any issues or questions I may have. Although I usually have to wait a little longer than I like for service when I wait there, they offer a shuttle servi issues or questions I may have. Although I usually have to wait a little longer than I like for service when I wait there, they offer a shuttle service and have a couple nice waiting areas with TVs, snacks, drinks and comfortable seating. More

Jeff is always there to help me out, he is always very nice and professional nice and professional More