Southern Chrysler Dodge Jeep Ram Greenbrier

I am thoroughly disappointed in the service provided, the technician obviously doesn't take pride in their work. I waisted my time not only on one trip but had to go back a second time. The only good thing technician obviously doesn't take pride in their work. I waisted my time not only on one trip but had to go back a second time. The only good thing about the visit was management was accommodating in correcting the deficiencies, but that didn't make up for my frustrations. More

Trevor was knowledgeable and able to explain the process and vehicle details clearly. He was friendly and informative and vehicle details clearly. He was friendly and informative More

I made an appointment for some work on my car. I was told it would be up to 5 days before anyone could even look at it. What's the point of making an appointment if I can't get anything done at th I was told it would be up to 5 days before anyone could even look at it. What's the point of making an appointment if I can't get anything done at the time I made the appointment. Disgusting. More

I drive from Virginia Beach to this particular shop on Grrenbrier because Brian is always so great! He is super professional and always eager to explain everything to me concerning my vehicle. Grrenbrier because Brian is always so great! He is super professional and always eager to explain everything to me concerning my vehicle. More

He has poor customer service skills, lies, and don't return calls. You have the recorded calls between us. return calls. You have the recorded calls between us. More

Absolutely terrible from start to finish. I made an online appointment. I dropped off my truck for an oil change and to check tire noise. Barbara was my assigned advisor, but Brian checked me I made an online appointment. I dropped off my truck for an oil change and to check tire noise. Barbara was my assigned advisor, but Brian checked me in. After a week (5 business days) I had heard nothing. I decided to just stop by to see why I received no correspondence. Barbara was there and was surprised to see that I was assigned to her and spent the next 5-10 minutes shuffling through paperwork just to find my information. When she did, she found that my vehicle had been finished for an undisclosed amount of time. I told her I would return to get my truck. When I returned, she was not there, but Brian was. He then proceeds to instruct the car attendant to retrieve my truck. The attendant tells him he cant find it. Now they go on a half hour long search to find my truck and keys! I am standing in the summer heat the entire time. At one point Barbara returns and won't even look at me. Brian tells me to "relax, we will find your truck". The attendant then informs me that he has been instructed to walk the lot and find it. This is an elderly man with a limp! At some point he comes to me and informs me that they found the truck, but cant find the keys. More waiting, more waiting. Finally the attendant informs me that everything has been found. This whole time, no explanation was provided by any service advisor, nor did they offer anything close to an apology. Finally, when the attendant showed up with my belongings, he apologized. From someone who works in the service industry, I can assure you that if i did anything close to these actions, I would have no job. Literally, your whole job is to receive vehicles, perform services and return the vehicles. Very sad. I have already shared this experience with anyone who would listen and WILL NEVER return to your terrible establishment. More

Bill Repine is always informative and pleasant when I take my vehicles to him for service take my vehicles to him for service More