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Southern 441 Toyota
Royal Palm Beach, FL
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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510 Reviews of Southern 441 Toyota
June 04, 2020
Three-hour Oil Change! Not sure if it is customary for an oil change and tire rotation to take three hours, but that is how long my wife waited here. We even made the appoi Not sure if it is customary for an oil change and tire rotation to take three hours, but that is how long my wife waited here. We even made the appointment two days prior, but that did not help the ridiculous wait time. After sitting there for over two hours, she was approached by a service writer who asked for her name because he noticed she had been sitting there a very long time. She told him her name, and when this service writer went over to my wife's service writer, Se Young Kim, Kim said "Get her up on the lift now." After the work was completed (which only took 25 minutes!), my wife asked for Se Young's card. He said he did not have any. When she asked him to write down his name, he said, "Why? Do you want to complain to the manager?" My wife told him, yes, because the wait time was ridiculous. He said, "Oh, Jesus Christ!" and circled his name on the service slip. To further demonstrate this service departments lack of customer service, we have been trying to get a service manager on the phone for over an hour since she returned home, and have been getting sent to multiple people who are purportedly managers, and only getting voice mail. I bought my 2018 Rav4 new from this dealership, and still have complimentary service work to my credit, but I can tell you, I will NOT be coming back. I would rather pay someone who will do the work in a timely and courteous manner than get their free handouts with this disgraceful level of service. Oh, and don't forget to read the obvious bot-based response that will appear below this shortly stating they strive to deliver the best automotive experience, and call this "direct number" to the "owner". It's the same cookie-cutter line every low review has gotten here. Just another indication of their bottom-tier level of service. More
by ckohlhorst
Employees Worked With
Se Young Kim
May 26, 2020
2020 Corolla! After going to a few dealerships and searching the marketplace for private sellers, we finally came across a car at Southern 441 Toyota. Claudia was o After going to a few dealerships and searching the marketplace for private sellers, we finally came across a car at Southern 441 Toyota. Claudia was our sales person and she was amazing every step of the way ! It started from seeing the car online and then setting an appointment to see it. Once we got to the dealership Claudia walked us through the whole process and made it extremely smooth. I purchased a 2020 Corolla and couldn't be happier! Look forward to all of the service appointments at this wonderful dealership! Would highly recommend the dealership and Claudia to anyone in the market! More
by Michelle H
Employees Worked With
Claudia Bermudez
May 23, 2020
I love going to this Toyota at Southern 441They are the I love going to this Toyota at Southern 441 They are the kindness and fastest dealers I know some dealers no one ever asking you to help this one get I love going to this Toyota at Southern 441 They are the kindness and fastest dealers I know some dealers no one ever asking you to help this one gets a 5 stars from me Thank you guys great job on costumers service. More
by rose.stfortRose
Employees Worked With
Jack Joyce, Stephan Roumain, Chris McPhillips
May 16, 2020
Excellent and courtesy service will recommend to anyone who is interested in buying a car from Toyota really pleased and impressed by everything about the company who is interested in buying a car from Toyota really pleased and impressed by everything about the company More
by Henessy09
Employees Worked With
Mario Hernandez
May 14, 2020
Such a great help , honest person made everything go by easy and anything I asked for he answered made sure me and my parents were well taken care of . easy and anything I asked for he answered made sure me and my parents were well taken care of . More
by Aliciabravo43
Employees Worked With
Steven henriquez
April 23, 2020
Kendrick Kelly went the extra mile for me A little over six months ago, I was at the end of my rope searching for my first car. I finally found a used Corolla that my family might be able to a A little over six months ago, I was at the end of my rope searching for my first car. I finally found a used Corolla that my family might be able to afford, at this dealership. When we went, my family was really a tough sell, and was very firm on our budget, which I can understand. I was heartbroken thinking we'd be walking out another day without a car. But our dealer, Ken, did everything he could so we could afford it. I've long had a fear of dealerships, and so did my family. We were clearly wary, especially because other members of our family had been burned before, but Ken was kind and patient anyway. It was the best first car buying experience I could have possibly had. So many thanks. More
by Sher
Employees Worked With
Kendrick Kelly
March 15, 2020
Reinaldo Duarte, Sales Associate, deserves the highest rating. He is truly a professional who communicates very well. He wasn’t just satisfied that we bought the 2020 Avalon, but he made sure that not onl rating. He is truly a professional who communicates very well. He wasn’t just satisfied that we bought the 2020 Avalon, but he made sure that not only I knew how to operate all the new features, but he also spent the time making sure my wife understood everything. He is willing to “go the extra mile”. I would encourage anyone visiting the dealership for the first time to specifically ask for Reinaldo. This will avoid several bad experiences we had dealing with other sales people at this location. More
by Barry
Employees Worked With
Reinaldo Duarte, Stephanie Legge, Wansly Gaspard
March 10, 2020
Nothing works When the car gets serviced they normally clean the car, they said due to construction they can’t clean the car, we got the same kind of lame excuse th When the car gets serviced they normally clean the car, they said due to construction they can’t clean the car, we got the same kind of lame excuse the last time we were here for a routine service. Upon receiving the vehicle it had the mechanic’s greasy prints all over the body of the car. When we tried to pay by check, which is the way my elderly friend always pays, the system didn’t work she had to pay by credit card which really upset her. I explained that she had just lost her husband could they please just take the check and do it the old fashioned way............that was a big fat NO!!!!!!!!!!!! Shame on this dealership. More
by kanajo5050
Employees Worked With
Stephan Roumain
February 17, 2020
Great service Pablo Perez is an outstanding service writer. His knowledge, expertise and listening skills combine to give his clients the best service you could wa Pablo Perez is an outstanding service writer. His knowledge, expertise and listening skills combine to give his clients the best service you could want. I have been working with him for over two years, and his attention to detail on my two Toyota vehicles is always greatly appreciated More
by maltz1
Employees Worked With
Pablo Perez
February 09, 2020
I want to thank the sales fiance director Vincent DeCapua and the sales associate Luis Rincon for their amazing service, their great communication, and most of all the way they made me feel at home!!! I neve and the sales associate Luis Rincon for their amazing service, their great communication, and most of all the way they made me feel at home!!! I never thought I could walk into a dealership and walk out as simply as I did there.. I highly recommend Toyota 441 services to anyone who doubts themselves from walking out with an amazing car.. More
by Lovejose4life
Employees Worked With
Luis Rincon
