Southern 441 Toyota

I AM VERY DISAPPOINTED WITH TOYOTA, MY COROLLA 2023 THAT I BOUGHT A YEAR AGO RAN OUT OF BATTERY, AFTER AN STRESSFUL MORNING, I TOOK IT TO THE DEALER AND THEY ATTENDED TO ME JUST BECAUSE THE CAR WAS D THAT I BOUGHT A YEAR AGO RAN OUT OF BATTERY, AFTER AN STRESSFUL MORNING, I TOOK IT TO THE DEALER AND THEY ATTENDED TO ME JUST BECAUSE THE CAR WAS DEAD IN FROM OF THEM. THEY CHARGE ME FOR THE NEW BATTERY $380. BUT, THE MOST INCREDIBLE THING IS THAT A MONTH AGO I TOOK MY CAR TO "MAINTENANCE" AFTER 3 HOUR THEY CHARGE ME $$$. BUT, THEY DIDN'T CHECK THE BATTERY?????? THE MAINTENANCE IS FOR WHAT??? JUST OIL CHENGE AND THATS IT???? 30 YEARS WITH TOYOTA AND I THINKS IS TIME FOR CHANGE. More

Imagine that you place a deposit on a new SUV that is in transit (the exact trim, options, and exterior/interior color you wanted). When you go to pick it up, it's NOT THE RIGHT SUV!!! It's a different VIN transit (the exact trim, options, and exterior/interior color you wanted). When you go to pick it up, it's NOT THE RIGHT SUV!!! It's a different VIN with a different interior color!! • The Sales Consultant indicated point blank that I was wrong. The SUV being shown is the correct SUV. (I had the paperwork to refute that.) • Then, the dealer advises the SUV I placed a deposit on will not be delivered for another 4-6 weeks. I could wait 4-6 weeks for the SUV to be delivered or purchase the vehicle on the lot. Unfortunately, I already sold my existing car the day before. • Even though I had Out the Door pricing paperwork, the final OTD price was higher than what was provided in writing. The Business Manager insisted it was the Florida Dept of Motor Vehicle's fault. The state charged higher fees than was estimated - nothing could be done. I questioned that 3 times. Later it would be discovered that the dealer slipped in at the last minute a DING PROTECTION DEALER ADD ON. • The SUV was not detailed nor washed (even though I made the appt a few days in advance). I had to wait for that. •I was advised that copies of all the signed paperwork were placed in the glove box. Upon arriving home, discovered that was not the case. The Buyer’s Agreement was not there. • After I left the dealership, I find out through my own internet research THAT SUV THAT I PLACED A DEPOSIT ON WAS SOLD TO ANOTHER CUSTOMER 2 WEEKS EARLIER!!!! The entire situation was totally misrepresented by the dealership. Extremely disappointed in the lack of transparency and how the dealership chose to position the situation. S441T did offer same same MRSP selling price for the SUV on the lot, even though it was equipped with an additional $580 option that was a nice-to-have from my perspective. Another $350 cash discount was negotiated since it was not the desired interior color. Despite my reservations, I decided to purchase the SUV on the lot. The post sale Customer Experience was just as atrocious. • 4 follow up emails & phone calls over 2 weeks with minimal response after a week - “it’s being worked on, we’ll call you tomorrow” (which never happened). • Escalating to the General Manager in Week 3 resulted in a better response. o The Sales Manager assigned to work through the issues was attentive and helpful. He validated the ~$120 refund check was finally being processed, the Title was finally processed, and a copy of the Buyer's Agreement was finally provided. o THEN BLINDSIDED AGAIN - reviewing the Buyer's Agreement, it was discovered the dealer slipped in a ~$215 dealer add on for Ding Protection. That's the real reason why the OTD price was not $350 less. It wasn’t due to increased registration fees as communicated. The Sales Manager processed that refund. The first refund check received was not the correct amount. I had to again follow up and then a 2nd check was issued for the balance. It was acknowledged by the Sales Manager that this “was not the best customer experience”. I would describe it as a NIGHTMARE. My time is also valuable. The amount of time and energy I’ve spent chasing this down is absolutely ridiculous. In the end, the dealer resolved the financial issues (once escalated) but that doesn’t negate this AWFUL Customer Experience and the multiple falsifications encountered during the purchasing process. More

My wife and I had a very pleasant and no pressure experience with Salesperson Ali. He was professional, polite and eager to help. We ended up getting exactly the vehicle we wanted, and he continued o experience with Salesperson Ali. He was professional, polite and eager to help. We ended up getting exactly the vehicle we wanted, and he continued offering his help beyond the sale. If you want a stress free experience we highly recommend talking to Ali. More

Customer service sucks Front right brake was screeching. Told nothing wrong w it. 4 people heard the screeching n u told us brakes are ok screeching. Told nothing wrong w it. 4 people heard the screeching n u told us brakes are ok More

Brandon and Anthony started out great actually better than past dealer experiences! After coming to an agreement on trade value, providing a credit card authorization form for deposit and scheduling deli than past dealer experiences! After coming to an agreement on trade value, providing a credit card authorization form for deposit and scheduling delivery appointment they decided to sell the car yesterday. Bad plan for establishing relationships and long term clients. More

Very high dealer and junk fees. Much cheaper elsewhere. I don’t mind buying out of state. Most dealers don’t have this junk fees. Much cheaper elsewhere. I don’t mind buying out of state. Most dealers don’t have this junk fees. More

Beware of this dealership and their service department! On 11/10/23 I brought my 2022 Tundra in for oil change and tire rotation and 45 mins later the service advisor said your truck is ready but what they On 11/10/23 I brought my 2022 Tundra in for oil change and tire rotation and 45 mins later the service advisor said your truck is ready but what they didn't know was I marked my tires and they were in the same exact place as where i marked them! Then they tell me they're so sorry, and they'll take it back and get it done! What I didn't do was check my oil to see if that was changed so today I opened the hood to check my dipstick and the oil that's in there is filthy! No oil/filter change and no tire rotation! Absolutely disgusting to do to a customer! More

Ryan is the best. Always available when you need assistance. Ensures a professional staff group member will handle your service; my last visit was with Tim Saunders Always available when you need assistance. Ensures a professional staff group member will handle your service; my last visit was with Tim Saunders who was very helpful and professional. Recommend servicing your Toyota at Southern 441 the team cares and does not push for unneeded items. More