Southern 441 Toyota

Fue por unos filtros y Carlos ferrer me dio uno gratis que gentil y cariñoso muy atento a los detalles y lavan los carros siempre que gentil y cariñoso muy atento a los detalles y lavan los carros siempre More

I would go out of my way to go to Southern 441 Toyota because of my poor experience at the Toyota near the airport… however, my last visit has changed everything and may as well be my last visit to South because of my poor experience at the Toyota near the airport… however, my last visit has changed everything and may as well be my last visit to Southern 441 Toyota. They advertise a lube oil filter coupon special on their website. I called to schedule my appointment & mentioned the special. I was told that that coupon would be noted in my account. I showed up for my scheduled appointment. The lube oil and filter took 3 HOURS. My car sat on a hoist for 3 hours. For an OIL CHANGE. I also was solicited by a third-party vendor to try to sell me glass for “free” by taking advantage of my insurance policy… mind you there are no cracks in my glass, nor did I ask for a glass person vendor, who is not a part of Toyota, to solicit business to me while I’m in an established business for a scheduled service appointment specifically for lube oil and filter. I feel that they are allowing third-party vendors to take advantage of their customers while at their established business, which is very unethical to also take advantage of insurance policies. THIS IS A HUGE REASON WHY FLORIDIANS HAVE THE MOST EXPENSIVE INSURANCE PREMIUMS… I work in the industry. I would rather have my glass repaired when there’s actually crack in my windshield on top of waiting three hours the service advisor. Speaking of Service Advisor…. Thomas was extremely rude because: 1. he forgot to apply the coupon that I was told was being applied to my pre-rescheduled appointment via phone, and the coupon is also publicly on their website under service specials ** Thomas forgot to include the coupon, and then Thomas got upset with his customer because he had to rewrite his service repair order. I learned Customer Etiquette while working in service at Honda, Mercedes, and Buick service…he could’ve just re-wrote the service order instead of making a big deal to the customer… and talking about having to go get his manager for a public coupon that was mentioned prior to even scheduling the appointment. Thomas was also rude because there were other maintenances due, but since I didn’t want the maintenance done same day he was rude about it. Thomas was also rude about getting change for a cash payment. Sure it’s 2026, but this is not a cash free environment so therefore it shouldn’t be a big deal to Huff and puff to get a four dollars in change for the oil change that was paid for by cash. It’s not my fault they don’t manage their own cash drawer like I did 20 yrs ago. I am so disappointed with this visit, my experience the way that I was treated as a customer… clearly they don’t need me as a customer because they had so many people there that my car was sitting on a hoist for 3 hours. I didn’t realize the expense that came along with saving a few bucks. I don’t see myself returning, especially considering I drove out of my way to come to this specific dealership from prior positive experiences. Delray Toyota is quite a drive but when I lived in Boca, I had nothing but positive experiences there. Ughhhhh. More

El mejor lugar para hacerle reparaciones al carro Carlos ferrer es un angel y muy profesional en la materia lavan los carros gratis y Dan comida ferrer es un angel y muy profesional en la materia lavan los carros gratis y Dan comida More

Fui por lavado de carros y sali con 4 gomas gracias a Carlos ferrer me arracanco la vida pero estamos feliz con la garantia Carlos ferrer me arracanco la vida pero estamos feliz con la garantia More

Carlos ferrer me asistio con el despingue que tenia mi carro gracias a el ya es carro no esta despingado Dios lo bendiga carro gracias a el ya es carro no esta despingado Dios lo bendiga More

Jordan Adames is very professional and kind. We truly appreciate his support and assistance. Employees like Jordan make this a place worth returning to. Thanks Jordan! We truly appreciate his support and assistance. Employees like Jordan make this a place worth returning to. Thanks Jordan! More

Thank you Carlos ferrer amazing job you and the staff you verified everything and clarified all the repair they did verified everything and clarified all the repair they did More

Thank you Carlos ferrer por todo el servicio eres un Galactico todo estuvo perfecto gracias por ayudar a mi esposa de verdad Galactico todo estuvo perfecto gracias por ayudar a mi esposa de verdad More

Jordan hands down is the best employee at the dealership he’s always been nice 👍🏾 he’s always been nice 👍🏾 More

Carlos f got to my car and went above and personally drove it and found out the noise and got it solve it was couple of cents inside of the driver front door thanks drove it and found out the noise and got it solve it was couple of cents inside of the driver front door thanks More