South Tacoma Mazda

False advertisment or incompetent I saw a used mazda on their website that didn't have a price listed and required to contact them. I contacted them and got a price and negotiated it d I saw a used mazda on their website that didn't have a price listed and required to contact them. I contacted them and got a price and negotiated it down. They sent several emails asking when I can come in to test drive. I agreed on a date and time and also let them know that I'm coming from far away and that I'd buy the car if it was in good condition. When I got to the dealership and went inside nobody was there to greet me or tell me where to wait. I just stood there near the entrance for a while. Someone finally came up and I told them I had made an appointment to see a car. They took me to a desk and then informed that they didn't actually have the car I had come to see. They went to check on it and said it wouldn't get there for another week. It's been a week and the car is still not there. The salesperson also started to try to sell other cars they had. Either they were falsely advertising a car at a low price to get people into the dealership to try to sell their other cars or they are completely incompetent and have no idea what cars they have and also have no respect for their customer's time. More

Purchased a used car that they claimed was in good mechanical condition. Had their own mechanic perform an inspection and he confirmed the condition. He specifically told me the coolant system was go mechanical condition. Had their own mechanic perform an inspection and he confirmed the condition. He specifically told me the coolant system was good with no leaks. When we got home we found out it had zero coolant in it. I would not trust them. Either they lied or are exceedingly bad at their job. More

buying a car MY experience with SOUTH TACOMA MAZDA was EXCELLENT the very best every. i enjoyed the experience everyone was total awesome if had to it again i wo MY experience with SOUTH TACOMA MAZDA was EXCELLENT the very best every. i enjoyed the experience everyone was total awesome if had to it again i would. thank to everyone you are the best More

Do it again!! Once I contacted Shayla it took just a few minutes to agree on a price. Upon arriving at the airport I was met and transported to the dealership. In a Once I contacted Shayla it took just a few minutes to agree on a price. Upon arriving at the airport I was met and transported to the dealership. In a short time all the paperwork was completed and I was headed back home in my new car. Great example of professionalism with assume customer service. SPECIAL NOTE TO FUTURE BUYERS OF THE MAZDA MIATA RF 20019. ISSUES- DO NOT LEAVE THE CRUZ CONTROL ON AFTER SHUTTING CAR DOWN. More

They say if it's too good to be true, it probably is. I can NOT in good conscience recommend South Tacoma Mazda. I called 3/5 early afternoon to see if the 2010 Prius they had just received on trade was a I can NOT in good conscience recommend South Tacoma Mazda. I called 3/5 early afternoon to see if the 2010 Prius they had just received on trade was available. I was told it was and I said I would be on my way down to check it out. I received a call from a salesman 5 mins later stating the vehicle was actually being serviced in the shop and then would be detailed. He stated the work may be done today but if not then tomorrow. I asked him to please let me know if it was finished today to let me know and I would come down. He said he would no problem. Fast forward to the morning of 3/6 and I never heard anything back. I texted the dealer to see if the vehicle was still available and they stated it was SOLD last night! I am absolutely FURIOUS as I would have come down to purchase the vehicle beforehand if I knew it was still available as I had cash in hand. Poor communication, no interest in making a sale and an overall bad experience. I will be taking my business elsewhere as customer service here is NOT a priority. I am SO disappointed!! More

Service Department Sucks! I've brought my Mazda here 3 times. Twice for an oil change cuz of a coupon, once for a recall. Each time they changed my oil, they OVERFILLED the oil I've brought my Mazda here 3 times. Twice for an oil change cuz of a coupon, once for a recall. Each time they changed my oil, they OVERFILLED the oil past capacity. They also overtightened the oil drain plug and the oil filter. The first time they did this, I told them about it and asked them not to do it when I brought it in again for another oil change with coupon. Service guy assured me they wouldn't do that again. In fact, they stripped my oil drain plug and had to give me a new one. But they did do it again. My oil level was way past what it should be and both my drain plug and oil filter were torqued to the point where they were just about stripped again. I'll be doing my oil changes from now on, instead of coming back here. They might be great, customer service-wise, but not when it comes to being accountable or following through on doing things right. More

Outstanding Sales and Service I bought a 2010 Mazda 6 Grand Touring from South Tacoma Mazda. The car is awesome and I have put a 120,000 miles on it. Even though I live in Ken I bought a 2010 Mazda 6 Grand Touring from South Tacoma Mazda. The car is awesome and I have put a 120,000 miles on it. Even though I live in Kent I get the car serviced at the South Tacoma Mazda service department. They are honest, reliable and the mechanics are professionals. Totally satisfied with the dealership. More

It was fun and chill I went in there to look at a used car. Roland helped me out. Super chill dude, he didn’t pressure me & answered every question i had. He was a big hel I went in there to look at a used car. Roland helped me out. Super chill dude, he didn’t pressure me & answered every question i had. He was a big help More

Love my new CX5 Thank you Cortland!! I love my new car and the experience was refreshing. The process was quick and easy and I will be back for my next car!! Thank you Cortland!! I love my new car and the experience was refreshing. The process was quick and easy and I will be back for my next car!! More

Thieves in Mazda Uniforms I brought in one of our vehicles for service. I was given a repair estimate of $991 by phone. I authorized repairs, but later thought I should do some I brought in one of our vehicles for service. I was given a repair estimate of $991 by phone. I authorized repairs, but later thought I should do some research since it seemed a little high. To my surprise several sources including RepairPal.com described the repairs as being worth 2-300. Worse yet I found out that my vehicle was on recall for the repair I had it to the dealer for. The recall doc described 0.4 hrs for diagnosis and 0.4 hrs for repair with $22.17 for the part. When I pointed these facts out to the estimator Monday morning he claimed the repair had already been completed and I would still need to pay the $991 no matter what the recall doc said. I asked why no repair sticker had been placed in the hood as the recall doc described or how he could be sure a repair occurred if they haven't even taken the old parts off yet. I ended up asking for an invoice for my oil change and took the vehicle to another dealer. The estimator frantically removed all traces of his repair estimate from my invoice which seemed strange. At the other dealer my vehicle was repaired under recall.... zero dollars and zero cents. I will NEVER set foot in this rip off dealer again. More