South Coast Toyota

Frank always give quality service & advice. Always goes above & beyond to make sure you are satisfied., Always goes above & beyond to make sure you are satisfied., More

Buying cars is not an activity that I particularly enjoy. It takes a great amount of time researching brands that fit my budget and my list of "must-have's." The negative stereotype attached to car sales and It takes a great amount of time researching brands that fit my budget and my list of "must-have's." The negative stereotype attached to car sales and dealerships exist for a reason. It is a complicated process whereby a consumer can very easily be taken advantage of if they're unfamiliar with navigating through the different stages of buying a car. However, not every dealership nor every salesperson within a given dealership operate in this way. I had been working with Jeff Locastro for a month before we finally landed on a car and agreed on a price. His gesture of goodwill on the price and his willingness to work with me was very much appreciated. I waited a little over 2 weeks for the car to arrive at the dealership. The day came when it was ready for me to pick up the car and sign the paperwork with the terms in the finance office. This is where the deal went sour and I ended up taking my deposit back and walking away. I communicated my disappointment regarding my experience to the GM Chad Roberts via email that night. The next day, Chad responded to my email and called me to apologize for the experience and wanted to turn things around. The resolution he offered was generous and steered the course to a positive outcome. They delivered the car to my home along with the paperwork to ensure that no more of my time was wasted. They accommodated my request to email the paperwork to me for review prior to delivering the car that night. Brett Dillon did a great job with demonstrating the vehicle and answering my questions. He has good active listening skills and follow through. He even picked up my car from my work place the following day to take back to service for the security alarm system installation. It's the kind of white glove treatment you would typically expect from a luxury brand. Completely unexpected but wholeheartedly appreciated. The business of buying cars is never going to be 100% smooth and trouble free but the recovery is equally, if not more important than a flawless transaction. Thank you Jeff, Chad and Brett for a memorable sales experience. I'm very pleased to have South Coast Toyota as my go-to dealership! More

They were very courteous and helpful. Padra helped to get the ball rolling by working the best deal with me over the phone and online. I drove over 1 1/2 hours to complete the transacti Padra helped to get the ball rolling by working the best deal with me over the phone and online. I drove over 1 1/2 hours to complete the transaction. The numbers that they quoted me were spot on and the deal went very smoothly. More

Just wanted to say that South Coast Toyota, namely Anna Ochoa, gave me the best service on my peeling paint on my 2008 Toyota Highlander. She was friendly, efficient, and organized…five stars all the way. Ochoa, gave me the best service on my peeling paint on my 2008 Toyota Highlander. She was friendly, efficient, and organized…five stars all the way. My daughter is going to need a new car soon and I will give South Coast my business even though I live around the corner from Toyota of Huntington Beach. They are the best! More

Fast and excellent service! This includes from when I called in to schedule and getting scheduled and checking in on arrival and the person I saw to sign in. Also, my wait was a This includes from when I called in to schedule and getting scheduled and checking in on arrival and the person I saw to sign in. Also, my wait was as predicted. The product is great! More

They are doing a great job. I really like it, because they have a shuttle and they washed my car. I really like it, because they have a shuttle and they washed my car. More

It’s a terrible time to buy a car both with inventory (supply chain shortage, inflation, etc…) but Padra did a great job scourcing & delivering a great car. Kudos to him (supply chain shortage, inflation, etc…) but Padra did a great job scourcing & delivering a great car. Kudos to him More

I spoke to the flea manager the price on car. com is not the same price with the fleet manager told me he marked up the price 12% over the price on car.com com is not the same price with the fleet manager told me he marked up the price 12% over the price on car.com More

Was looking for a Corolla cross Bill send me email to make appointment I got to dealer and he told me let me check if I have one I drove all the way from San Juan Capistrano for nothing all that I got wa make appointment I got to dealer and he told me let me check if I have one I drove all the way from San Juan Capistrano for nothing all that I got was a sorry bad experience never retuning again More

We had wonderful customer service especially from Jeff Locastro who went above and beyond to ensure that we received the vehicle we wanted. Locastro who went above and beyond to ensure that we received the vehicle we wanted. More