1966 Harbor Blvd
Costa Mesa, CA 92627
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management Dept.
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I am very pleased with servicing my car here. They offered unbeatable price for the repairs on my car. I switched from AutoNation Toyota Irvine.
Absolutely disgusting experience at an official Toyota dealership today. I brought my vehicle in for a simple transmission fluid service, and they refused to do the job ONLY because the car has over 150,000 miles.!!!!! So apparently Toyota promotes their vehicles as “long-lasting” and “reliable,” but once your car passes a certain mileage, their own dealerships suddenly don’t want to touch it anymore. What kind of support is that? It sounds like Toyota only stands behind their cars until 150k miles, then leaves customers on their own. Instead of inspecting the transmission or giving real professional advice, they immediately refused service to protect themselves from liability. That tells me even THEY don’t trust the long-term durability of their own products enough to service them properly. This was one of the most unprofessional dealership experiences I’ve had. Imagine being a loyal customer trying to MAINTAIN your vehicle correctly, only to be turned away by the manufacturer’s own service department. People buy Toyota because they believe these cars are built to last. But after today, I seriously question whether Toyota’s “reliability” reputation is just marketing. If this is how customers are treated once their cars get older, future buyers should think twice before spending their money on Toyota????
The level of communication and customer care is outstanding. This is the best dealer I’ve ever worked with.
Bought car there and paid cash. It's been 11 weeks since purchase and still waiting for Title. Called DMV; they said it's been pending since 2 weeks after purchase - because the dealership hasn't completed what they need to finish. DMV says dealership legally has 90 days to complete paperwork needed, but pending for 7 weeks means Incompetence or lazy by whomever at dealership that can't finish their work. Called dealership and have no return call.
Jr helped me needed my tire changed very good customer service 10/10 very helpful
I had my maintenance done by Richie this week. He made it quick and easy !
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