South Coast Toyota

March 2nd was my first service date with South Coast Toyota since purchasing our new Toyota. In and out quickly! Car wash was a nice touch. Toyota since purchasing our new Toyota. In and out quickly! Car wash was a nice touch. More

Good service. I really appreciate the free car wash. That's a bonus for sure. I really appreciate the free car wash. That's a bonus for sure. More

Jeff was fantastic. Always updated me on the status of my new car. Very respectful and friendly service. Always updated me on the status of my new car. Very respectful and friendly service. More

My 2018 Camry started acting up and displayed a 'check engine' signal, so I took it to South Coast Toyota, where I bought the car new. The service writer called me after a half day and told me there was engine' signal, so I took it to South Coast Toyota, where I bought the car new. The service writer called me after a half day and told me there was corrosion on some wire connectors, and it would cost $1650 to fix. That seemed excessive, so I went to pick up my car so I could go to another dealer. I spoke to the service writer and asked for details about what was wrong and how they proposed to fix it, and part numbers they would use, and he told me the part numbers were on my invoice, which would be available to me after I paid. I paid my bill, and was handed an invoice that had NO part numbers, and a vague description that basically said my car was broken. NO DETAILS. Just busted, and would require 'Advanced Diagnostics' to pinpoint the exact problem. I went back to the service writer, and in the space of 5 minutes he was gone for the day. At 4PM. I asked to speak with the manager, and Bobby came out to help me understand my bill. I asked why 'Advanced Diagnostics' were needed if the service writer assured me that they could fix it for $1650. Did that mean they didn't know what was wrong with it? If they didn't, how did they know that $1650 would cover it? He said sometimes when a wire shorts out it can burn out the ECM (whatever that is), but they wouldn't know until they tested it. HOW COULD THEY QUOTE ME A PRICE TO FIX IT IF THEY HADN'T DIAGNOSED IT? Again, I asked for parts numbers, which he found. I asked for the total cost of the parts listed, and he said about $60. All the parts listed were short little wires with snap fit connectors, and I asked him how much labor should cost and he said maybe $300. I asked him how they came up with $1650 and he excused himself to go get HIS manager. Jason came out to clear up this little misunderstanding, and said it shouldn't have happened, and wanted to make things right, and just because he is a good guy, would do the work for the unbelievably low price of $1200. FOR $60 WORTH OF WIRE CONNECTORS!! AFTER ANOTHER SOUTH COAST TOYOTA EMPLOYEE SAID IT SHOULD COST $350!!! My 2018 Camry started acting up and displayed a 'check engine' signal, so I took it to South Coast Toyota, where I bought the car new. The service writer called me after a half day and told me there was corrosion on some wire connectors, and it would cost $1650 to fix. That seemed excessive, so I went to pick up my car so I could go to another dealer. I spoke to the service writer and asked for details about what was wrong and how they proposed to fix it, and part numbers they would use, and he told me the part numbers were on my invoice, which would be available to me after I paid. I paid my bill, and was handed an invoice that had NO part numbers, and a vague description that basically said my car was broken. NO DETAILS. Just busted, and would require 'Advanced Diagnostics' to pinpoint the exact problem. I went back to the service writer, and in the space of 5 minutes he was gone for the day. At 4PM. I asked to speak with the manager, and Bobby came out to help me understand my bill. I asked why 'Advanced Diagnostics' were needed if the service writer assured me that they could fix it for $1650. Did that mean they didn't know what was wrong with it? If they didn't, how did they know that $1650 would cover it? He said sometimes when a wire shorts out it can burn out the ECM (whatever that is), but they wouldn't know until they tested it. HOW COULD THEY QUOTE ME A PRICE TO FIX IT IF THEY HADN'T DIAGNOSED IT? Again, I asked for parts numbers, which he found. I asked for the total cost of the parts listed, and he said about $60. All the parts listed were short little wires with snap fit connectors, and I asked him how much labor should cost and he said maybe $300. I asked him how they came up with $1650 and he excused himself to go get HIS manager. Jason came out to clear up this little misunderstanding, and said it shouldn't have happened, and wanted to make things right, and just because he is a good guy, would do the work for the unbelievably low price of $1200. FOR $60 WORTH OF WIRE CONNECTORS!! AFTER ANOTHER SOUTH COAST TOYOTA EMPLOYEE SAID IT SHOULD COST $350!!! Very disappointing experience More

Very disappointed with this dealer. Purchased a RAV4 for my wife 10/20/22 that was CPO (supposedly) We left the dealer around 8pm. Saturday morning 10/22/22 my wife says she discove Purchased a RAV4 for my wife 10/20/22 that was CPO (supposedly) We left the dealer around 8pm. Saturday morning 10/22/22 my wife says she discovered some rust under the door. Notice that there is not damage when the doors are closed. See photos. I contacted the dealer and our salesman Mr Vu accused my wife of the damage. I said "Even if she wrecked driving home from the dealer rust would not form in 36hrs. " He did not contact us back. So I moved on to his manager Mr Dillon. He was at least more respectful and gave us a chance to bring the vehicle in the following Monday for an inspection so they can see it. However he said he would not be there and I'd meet his colleague Mr Pippin Monday 10/24/22 @ 10am. Now Mr Pippin as a sales manager and a human was unprofessional and disrespectful. I waited for 2 hours as he, one of the mechanics, and even the general manager of the store walked past me multiple times without any apologies, without admitting fault, without really even any updates. This damage was strategically hidden and not seen when the doors were closed. They realized this after the inspection that it was impossible for my wife to do the damage. When I confronted him about this, because he initially refused to even give me some factory paint. He started yelling and standing up aggressively. He tried to accuse my wife of the damage again and said he did me a favor replacing the plastic trim. It was not until I threatened to post everything online and one of my associates heard him yelling and entered his office that he completely tried to change his tone and got me the paint I requested. He later said " If I bought this for my wife id be pissed" Whats interesting is he would not verbally say that the dealer sold the vehicle that way. His poor behavior, deception, and attitude is seen throughout this entire dealership with his employees. Our experience with the salesman, finance department Mr Slusher, and now management was horrid. Their business practices have obviously declined drastically and it will catch up to them. More

I had high hopes from this Dealer after immediately receiving a phone call from Padra (sp?) who told me that a Toyota Rav4 Hybrid was on order on Nov. 1st and he would put me in line for it. He told m receiving a phone call from Padra (sp?) who told me that a Toyota Rav4 Hybrid was on order on Nov. 1st and he would put me in line for it. He told me he would email me, but after we hung up -- NADA! NOTHING! I left a VM message with South Coast Toyota - and no return call! The 2 stars are for: 1. Immediate response; 2. Friendliness of Padra. But SCT totally FAILED in their follow-through! Padra even told me he has a club membership up here in Roseville area! I'd love to make a deal as I'm in the market to purchase a Hybrid, but maybe NOT from SCT (South Coast Toyota)! More

Crooked, arrogant and greedy. Agreed upon MSRP + $6K not enough. They took my $750 rebate and added to the MSRP. We agreed ON MSRP + $6,000 for a RAV4 prime. This car is eligibl Agreed upon MSRP + $6K not enough. They took my $750 rebate and added to the MSRP. We agreed ON MSRP + $6,000 for a RAV4 prime. This car is eligible for the California clean air car rebate of $750. However They pocketed this rebate by adding it to the mark up before crediting it on the contract so it looked like I was getting the rebate. It was intended to incentivize the consumer purchase clean air vehicles, by helping with down payment and affordability issues, not to line the pockets of unscrupulous dealerships like South Coast. So they actually charged me $6,750.00 over list price. A few days later I did the and found this discrepancy. The markup is not clear in the contract and when I confronted the sales manager, he explained the above and basically said tough luck and take a hike. They made close to $9,000.00 off this transaction and still they had to be crooked and steal my rebate. This type of outrageous behavior is why dealerships are so distrusted by the public. Get a copy of the hand written offer they show you. Once you accept, you won't see many of the details in the final contract.. More

Frank always give quality service & advice. Always goes above & beyond to make sure you are satisfied., Always goes above & beyond to make sure you are satisfied., More

Buying cars is not an activity that I particularly enjoy. It takes a great amount of time researching brands that fit my budget and my list of "must-have's." The negative stereotype attached to car sales and It takes a great amount of time researching brands that fit my budget and my list of "must-have's." The negative stereotype attached to car sales and dealerships exist for a reason. It is a complicated process whereby a consumer can very easily be taken advantage of if they're unfamiliar with navigating through the different stages of buying a car. However, not every dealership nor every salesperson within a given dealership operate in this way. I had been working with Jeff Locastro for a month before we finally landed on a car and agreed on a price. His gesture of goodwill on the price and his willingness to work with me was very much appreciated. I waited a little over 2 weeks for the car to arrive at the dealership. The day came when it was ready for me to pick up the car and sign the paperwork with the terms in the finance office. This is where the deal went sour and I ended up taking my deposit back and walking away. I communicated my disappointment regarding my experience to the GM Chad Roberts via email that night. The next day, Chad responded to my email and called me to apologize for the experience and wanted to turn things around. The resolution he offered was generous and steered the course to a positive outcome. They delivered the car to my home along with the paperwork to ensure that no more of my time was wasted. They accommodated my request to email the paperwork to me for review prior to delivering the car that night. Brett Dillon did a great job with demonstrating the vehicle and answering my questions. He has good active listening skills and follow through. He even picked up my car from my work place the following day to take back to service for the security alarm system installation. It's the kind of white glove treatment you would typically expect from a luxury brand. Completely unexpected but wholeheartedly appreciated. The business of buying cars is never going to be 100% smooth and trouble free but the recovery is equally, if not more important than a flawless transaction. Thank you Jeff, Chad and Brett for a memorable sales experience. I'm very pleased to have South Coast Toyota as my go-to dealership! More

They were very courteous and helpful. Padra helped to get the ball rolling by working the best deal with me over the phone and online. I drove over 1 1/2 hours to complete the transacti Padra helped to get the ball rolling by working the best deal with me over the phone and online. I drove over 1 1/2 hours to complete the transaction. The numbers that they quoted me were spot on and the deal went very smoothly. More