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South Coast Toyota
Costa Mesa, CA
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
January 10, 2018
Great customer service! Very professional customer service given by Mark Anderson. He was able to get my recall item done in the same appointment as my service saving me a tr Very professional customer service given by Mark Anderson. He was able to get my recall item done in the same appointment as my service saving me a trip back. More
by mmb
Employees Worked With
Mark Anderson
January 04, 2018
Best leasing experience! Best leasing experience, easy and hassle free- working with Armando was amazing. Contacted South Coast online and Armando responded immediatley. Worke Best leasing experience, easy and hassle free- working with Armando was amazing. Contacted South Coast online and Armando responded immediatley. Worked with me all day and made an offer I couldn’t resist! Truly understand all their customer needs. Recommend South Coast Toyota to everyone! More
by Tia
Employees Worked With
Armando Cervantes
January 03, 2018
They are always the best with their customers. If I never need to use the dealership, I don't mind, because South Coast always takes care of me. They are honest and willing to help me if I don't un If I never need to use the dealership, I don't mind, because South Coast always takes care of me. They are honest and willing to help me if I don't understand what needs to get done. I feel confident taking my car to them every time. I highly recommend them. More
by HB Girl
Employees Worked With
Mitch
January 01, 2018
Great service! This is my 1st experience of buying a new car but a returning customer for my husband. He bought a Toyota truck 10 years ago at South Coast TOYOTA. We This is my 1st experience of buying a new car but a returning customer for my husband. He bought a Toyota truck 10 years ago at South Coast TOYOTA. We was first welcomed by a retail sale, Paul who showed us around and referred us to Brian Nguyen who worked with us until we drove the car home. Brian ( Hung) Nguyen is very thorough and very nice to work with. We did not feel pressure but wanted to come back the following day to get the car. He answered all of our questions and showed us all functions of a new 2018 car with all updated technology without rushing. He is very easy to work with and especially you can trust him to guild you through the whole process to get the car of you want. Thank you so much Anh Hung for your great service . I would come back and will recommend my family, friends to South Coast Toyota and would work with the fleet team to get the best deal. Buying a new car is not a simple decision but South Coast Toyota gave me a great impression. It is a place that you can trust and will be treated as family. More
by Ahn105
Employees Worked With
Hiep Dinh, Thuan, Brian Nguyen, Paul Stoenescu
December 26, 2017
CAR PURCHASE I RECEIVED EXCSPTIONAL CUSTOMER SERVICE DURING MY CAR PURCHASED FROM DENNIS AND SCOTT IT WAS HAPPY AND RELAXING AND UN RUSHED AND HAD A FUN DAY. I AL I RECEIVED EXCSPTIONAL CUSTOMER SERVICE DURING MY CAR PURCHASED FROM DENNIS AND SCOTT IT WAS HAPPY AND RELAXING AND UN RUSHED AND HAD A FUN DAY. I ALWAYS RECEIVE THE BEST SERVICE crom south coast toyota . More
by Car
Employees Worked With
Scott Mitchell , Dennis Fritchman
December 23, 2017
Great experience Robert Sosa was a great seller and got us exactly what we wanted. I appreciate his help and I would highly recommend going to him. I am very happy wit Robert Sosa was a great seller and got us exactly what we wanted. I appreciate his help and I would highly recommend going to him. I am very happy with his help! Thank you Robert! More
by Karolinav56
Employees Worked With
Robert Sosa
December 23, 2017
Great customer service, Tony was great and made the whole process of buying my first car very easy for us. I would definitely come back for a future purcha customer service, Tony was great and made the whole process of buying my first car very easy for us. I would definitely come back for a future purchase. More
by Lidiah2018
Employees Worked With
Scott Ferguson, Tony Nguyen
December 22, 2017
Great service, great communication I brought my 4runner to South Coast Toyota for repairs, the staff was great and my service advisor Richie Misa communicated the costs and time frame a I brought my 4runner to South Coast Toyota for repairs, the staff was great and my service advisor Richie Misa communicated the costs and time frame at all points in the process. I trust this dealership and will recommend them to my family and friends. More
by OC4runner
Employees Worked With
Richie Misa (service)
December 19, 2017
WORKMANSHIP OF MAINTENANCE SERVICE WELL BELOW ACCEPTABLE SALES The sales personnel were very competent and professional. I believe that I purchase the car at the best possible price. SERVICE Unlike ind SALES The sales personnel were very competent and professional. I believe that I purchase the car at the best possible price. SERVICE Unlike independently owned service stations, there is no way to directly check or observe mechanic’s or service personnel’s work as the service area is strictly off limits to customers. No one can even get close enough to see the service bays. Additionally, I specifically asked that my tires were to be inflated to 36 PSI. This was entered on the service order by the writer. I measured the tires after each service for the first 1-1/2 years (free for 2 years). Each time, the tire pressure read between 44 and 48 PSI, well above the recommended pressure. In order to check my two pressure gages, I asked the service writer to have the technician check my gauges against their gauges. When we picked up the car, the service writer said that the tech said my gauges were “no good”. I suspect that they were never tested. Eventually, I stopped in at my regular service garage and asked them to check my gauges. The owner tested them against his own personal CALIBRATED tire pressure gauges. One of my gauges read exactly as his did. The other was only one pound high. My conclusion is that the service personnel are incompetent and/or just do not care about the owners. Additionally, a single lady friend of the family also used South Coast Toyota for years on an older Toyota. She was told that she soon needed expensive repair which she could not afford. I sent her to my regular service station. They totally negated what was told to her by South Coast Toyota. In my 60+ years of driving, my experience with dealership service has always been the same. It is my opinion that they push unneeded parts and service without giving a rip about customer service, and honesty, or the cost to the consumer. After my free two year service is completed, I will continue with my regular, trusted, HONEST service station. If you have any further questions, feel free to contact me. George Abramson Mission Viejo, CA 92692 More
by GA
Employees Worked With
Bill McQuown
December 17, 2017
Service better than average Good service person was extremely helpful and was able to accommodate my time line. 25 words is not realistic unless you have a complaint to file. Good service person was extremely helpful and was able to accommodate my time line. 25 words is not realistic unless you have a complaint to file. More
by Saguilar
Employees Worked With
John Nguyen
