South Bay Hyundai - Service Center

They took 3 visits to fix my A/C. I went in for warranties, A/C check and a rattle. A/C compressor was covered by warranty (yeah) but had problems with scheduling repair; it took 2 mo I went in for warranties, A/C check and a rattle. A/C compressor was covered by warranty (yeah) but had problems with scheduling repair; it took 2 more visits and an overnight stay. And they think they found the rattle but ran out of time. They had the car 3 whole days. More

Everyone was professional Very kind and got back to me in a timely manner while I was waiting for my car to be worked on The representative went the extra mile to check to see if my warranty would repair my a timely manner while I was waiting for my car to be worked on The representative went the extra mile to check to see if my warranty would repair my light. Very happy with the service. More

Visiting SBH for routine maintenance on my 2023 Santa Cruz and my 2012 Hyundai Genesis sedan, I was pleasantly surprised to find the construction finally finished! The "new" waiting room and sales area Cruz and my 2012 Hyundai Genesis sedan, I was pleasantly surprised to find the construction finally finished! The "new" waiting room and sales area is "state of the art", with comfortable seating, television viewing and refreshments. I was so glad to finally find a place to relax and work on my computer, as there were desks with a place to plug in that were connected to outlets in the floor. As far as the customer service and vehicle service I received, the mechanics, along with my Service Manager, Jack Kim, continue to give me 5 STAR, triple AAA service! Most people dread having to take their vehicle in for service; Jack Kim always makes it a pleasurable experience! If you have a Hyundai, I highly recommend you take it to be serviced at SBH! But don't ask for Jack, I want him all to myself! LOL! More

The Service Center is excellent at South Bay Hyundai. Emily has helped me multiple times and does a great job! Emily has helped me multiple times and does a great job! More

Everything was okay until the return of the vehicle. It look about 45 minutes for them to find the car in the lot and deliver it. The car was filthy and I was not given an explanation or a car wash co It look about 45 minutes for them to find the car in the lot and deliver it. The car was filthy and I was not given an explanation or a car wash coupon. That’s inexcusable. They had plenty big time to return a clean car. More

I received several emails saying that I needed a recall service and ordered an oil change to receive this service, but after I left the car, I waited for 2 hours, and I asked after 2 hours, and they said i service and ordered an oil change to receive this service, but after I left the car, I waited for 2 hours, and I asked after 2 hours, and they said it would take another 2 hours, so I couldn't wait any longer. I asked to cancel it, and they replied that they would check it, and they said that the service was already completed 5 minutes later. What's more absurd is that they say that my car has already completed the recall service before and I didn't need the recall service. This is a scam. More

Good service, easy with complementary ride back to work. Only knock is no one answering phone in service department to confirm that car was ready for pick up. Only knock is no one answering phone in service department to confirm that car was ready for pick up. More

They were efficient and took care of the problem right away. Had a TSB in hand for a known issue. Repair/part replacement was done within hours. Super happy. away. Had a TSB in hand for a known issue. Repair/part replacement was done within hours. Super happy. More

This dealership is nice and clean staff is nice and communicative about pricing and any other questions or concerns about the vehicle would recommend this dealership communicative about pricing and any other questions or concerns about the vehicle would recommend this dealership More

There was not one single follow-up call the entire month. You had my car from Jack. The only time I ever received a call from him was when he was returning my call. He told me it would take a week and a half You had my car from Jack. The only time I ever received a call from him was when he was returning my call. He told me it would take a week and a half to get my car back and it took a month. The day The car was done. He told me I could pick it up after 10 AM and it would be washed and cleaned and ready to go. I showed up at noon and the car had not been cleaned or washed. Extremely disappointed. All of this occurred after the magically disappeared from my car and Ruined my Engine. I had been changing my oil every 3000 miles as directed by Hyundai, And it only changed my Oil at Hyundai dealerships. There was no explanation as to how this could’ve occurred. Luckily, my car was still under warranty. I will never buy another Hyundai again. this is the second time I’ve had a mechanical failure from Hyundai, regardless of my pristine routine maintenance More