South Bay Hyundai

Good experience As in the past, it was a pleasant experience dealing with service dept. Kathy was courteous and helpful. I did have trouble connecting to service whe As in the past, it was a pleasant experience dealing with service dept. Kathy was courteous and helpful. I did have trouble connecting to service when I tried to call regarding status of my car. It took 5 phone calls to actually speak with someone.....voice mail was full. By then I was frustrated. The one thing I really miss is the car wash at Hyundai. I received a voucher to go across the street but that would have taken time. Was so nice to pick up the car clean.....this will not hold me back from continuing to bring my car in. More

Small Parts repair and sqeaking brakes Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt the salesman was a bit pushy, rushed me and was not happy with the vehicle I decided to choose and therefore I felt the sale was not professional. I was then told I would receive parts that needed to be fixed. I had to schedule 4 appointments to fix an air vent because of miscommunication. I was never called or texted with a reminder appointment, no email was sent, I felt Kathy Nguyen was rude to me and I dislike visiting your service center. Also the car has brakes making a squeaking noise and I was told that is normal and they are over 50% so they are fine. I was the Executive Director for an automobile museum for 4 years and am familiar with cars and servicing and felt they disrespected me by making such a blank statement. Also, the car I purchased smells. Obviously the previous owner was a smoker. It was masked and about 1-2 weeks after owning the car I could smell how awful it was. They had Febreze car deodorizers all through out the car and I am pretty unhappy overall with the experience. I have purchased cars from Manhattan Beach Toyota for over 12 years and they are very good with communication. I hope this helps and your communication in the future can become better. More

Exceptional Service! I purchased a "pre owned" vehicle From South Bay Hyundai and signed an "as is" document as part of the sale. I drove the car off the lot and drove hom I purchased a "pre owned" vehicle From South Bay Hyundai and signed an "as is" document as part of the sale. I drove the car off the lot and drove home. On the drive home a needs service light popped up on the dashboard. The next day I took the vehicle to my mechanic and was told the vehicle was in fact in need of service. I called the dealership and explained what happened. I was told to bring the vehicle in and the problem would be fixed. I did bring the vehicle in and after several hours the mechanic explained that the vehicle would have to be sent out for a system diagnosis as he did not have the ability to diagnose the problem with his equipment. I was given a "loaner" car and drove home. Several days later I received a text that my vehicle was fixed. I picked the vehicle and was told the problem was not easily diagnosed but it was handled. I was told the fix was very expensive. Never once did an employee of South Bay Hyundai mention the "as is" document I signed. On the contrary, I was told the problem would be fixed and South Bay Hyundai does not sell vehicles with mechanical problems. All of the employees I dealt with were friendly, professional, and courteous. Although I did have a problem with the vehicle I purchased the problem was fixed without hesitation. I will continue to do business with South Bay Hyundai and recommend all of my family and friends do the same. More

Good smooth check-up and minor part replacement All went very smoothly, had a few minor parts replaced and all was covered under the warranty. Job was done fast with minimal wait time All went very smoothly, had a few minor parts replaced and all was covered under the warranty. Job was done fast with minimal wait time More

It takes too long to buy/lease a car I really don't like the process of buying or leasing a new car. It takes way too long. 4 hours of my afternoon were shot in a process that should ha I really don't like the process of buying or leasing a new car. It takes way too long. 4 hours of my afternoon were shot in a process that should have taken half that time or less. And this was after I came in on an earlier date to test drive & have already decided on the car I was going to get, which took 2 hours as well, again way too long. Part of the problem: 1. Loosing/misplacing initial paperwork 2. The right hand doesn't know what the left hand is doing 3. Perhaps, not enough manpower All dealerships are like this, not just this one. That doesn't make it okay. I dread having to go through this. More

It was an amazing experience!! Me. Kim was very helpful and professional. He was very nice to me and made my experience very pleasant. He was able to bring my car all the way from Me. Kim was very helpful and professional. He was very nice to me and made my experience very pleasant. He was able to bring my car all the way from Torrance! Thank you very much Mr. Kim. More

Professional Staff Salesman was Christian Proctor. Performance was excellent, didn’t pressure to make a sale. Very attentive to customer (remembered details of conversat Salesman was Christian Proctor. Performance was excellent, didn’t pressure to make a sale. Very attentive to customer (remembered details of conversations in regards to the purchase of vehicle). Very informative of the vehicle being sold, from start to finish salesman answered all questions accurately and did a complete walkthrough of the vehicle and explained how to adjust settings to my preferences. I will be coming back to purchase a vehicle for my wife in the future. More

excellent service Servicing my car for the first time was very positive. making the appointment on line was easy and helpful. The service part itself was very easy, Servicing my car for the first time was very positive. making the appointment on line was easy and helpful. The service part itself was very easy, convenient and most importantly Jack Kim was extremely friendly, helpful and accommodating. Thank you for such a good experience, hope it continues. More

Service My Hyundai Sonata Jack Kim is an aswsome customer service. He shows and proves lots of motivation helps and answers all your question he will leave you with no worries Jack Kim is an aswsome customer service. He shows and proves lots of motivation helps and answers all your question he will leave you with no worries every time i would come and bring my my car he already know is me there for i feel confident in leaving my car with him because i know with him im in good hands thank Jack Kim your awasome More

Professional excellent timely service. Donnie Ellis,as usual, was professional, knowledgeable and timely in addressing the reason I sought service. He checked my service record to ensure he Donnie Ellis,as usual, was professional, knowledgeable and timely in addressing the reason I sought service. He checked my service record to ensure he was informed on what my current service need should be. He is very patient and thoroughly explains things. It is a delight to deal with him. More