South Bay Hyundai

Refreshing car buying experience I came out feeling like I got a good deal. I first went in months prior just to check out the car I wanted, Sheik's approach was with no pressure yet I came out feeling like I got a good deal. I first went in months prior just to check out the car I wanted, Sheik's approach was with no pressure yet gave me options. He actually gave me information with regards to credit, financing and trade ins I did not consider prior to walking into the dealership. He kept me updated via text, which I did not mind because it was only once every 2-3 weeks and if I had questions, he responded in a timely manner. Also, very patient since I had a lot of questions and cancelled my appointment twice. Highly recommend this dealership based on overall experience. I also recommend to any prospective car buyer to be prepared when walking in to purchase, get your car appraised by a third party (i used carmax), apply for a car loan from another financial institution to gauge your credit worthiness (and as a leverage in negotiations) and shop other dealership prices. More

Excellence in Sales Rep's knowledge of car features Sales Rep made all the difference in our buying decision. After shopping many other dealerships he stood out as honest, professional, knowledgeable, a Sales Rep made all the difference in our buying decision. After shopping many other dealerships he stood out as honest, professional, knowledgeable, and pleasant to do business with. He knows his stuff and explains with patience. He is head and shoulders above the other sales reps we encountered at other dealerships. The teamwork at South Bay was also admirable. More

new car Love the new car. Nothing else to say really. Great experience during the entire process. I will be back for sure. Thanks again for making it painless Love the new car. Nothing else to say really. Great experience during the entire process. I will be back for sure. Thanks again for making it painless. More

Match Made In Torrance Our salesman, Michael, was the best. He views himself as "a match maker," and he did a tremendous job matching us to the car of our needs. Our salesman, Michael, was the best. He views himself as "a match maker," and he did a tremendous job matching us to the car of our needs. More

Lease It was an awesome experience. Had gone to check out deals and ended up leasing one ! Sales was awesome, yet to experience service :) Good deal It was an awesome experience. Had gone to check out deals and ended up leasing one ! Sales was awesome, yet to experience service :) Good deal , at great speed. More

definition of customer service and respect From start to finish MJ took care of all our needs. He Worked diligently to trade me out of my car and get me in to a brand new sonata. I would highly From start to finish MJ took care of all our needs. He Worked diligently to trade me out of my car and get me in to a brand new sonata. I would highly highly recommend you contact him for any new or used car needs. More

got the best deal i was in market for while i visit many hyundai dealer to get me good deal untill i visit southbay hyundai not only they were very professional they al i was in market for while i visit many hyundai dealer to get me good deal untill i visit southbay hyundai not only they were very professional they also got me best deal .special thanks to my salesman frankie thank you for your hard work More

1st time car buyer, live & learn The sales team were all very supportive, helpful and courteous. But as soon as you sign all the paperwork, your pretty much on your own and there's no The sales team were all very supportive, helpful and courteous. But as soon as you sign all the paperwork, your pretty much on your own and there's no more support and help after that. The Service Department at this dealership has been disappointing. I bought a pre-certified used car with extended warranty thinking that was the right thing to do. The Dealership sold me a car with power windows that they installed. I repeatedly asked what the extended warranty covered and each sales person said "Bumper to Bumper". I ask again just before signing the paperwork to be more specific and I was told "bumper to bumper" except the tires and light bulbs. No one told me that the power windows (that the dealership installed) would not be covered under warranty. I found this information out from the Service Dept after the windows stopped working. The power windows that they installed stopped working within weeks of me buying the car. The company that they used are fixing it so they will work again (no cost to me), but my concern is that what happens when they break again? In the future - that cost will be out of my pocket. I asked the Service Dept to ask the company if they have any guarantee or warranty for their work on the windows. They said they did not know. The dealership charged my credit card $750 dollars as a retainer before I bought the car. It was suppose to be refunded back to my credit card. It has not been refunded so i called and the sales person asked for my credit card number again and said he will refund me as soon as possible. It still has not been refunded and I now had to "dispute the charges" in order to get my money back. Bottom line as a 1st time car buyer. The sales people and the Internet Sales people and the Finance person will say anything to make you happy.......but that's because they want your money. DO NOT SIGN ANY PAPERWORK until you get the full information of what the total cost will be. Find out what the warranty really covers. If you pay for "extended Warranty" - ask in writing exactly what that covers. Do not buy a car without it's original parts. If there are any issue with the car make sure you have it in writing that it will be fixed from the Service Department. The sales team will say yes to everything - but reality the service dept. knows what can be fixed & what can not. Read your contract line from line and ask questions what certain things mean. It might be boring, but you HAVE to do it. I guess after the money I spent on this so-called pre-certified used car and the extended warranty that it would of been the same cost as a new car with just the basics. I do not recommend this dealership. I was sold a lemon. live and learn More

Extremely Disappointed with the recent sales experience! Extremely Disappointed with the recent sales experience! I drove all the way down this last weekend only to found out that they don't even have the Extremely Disappointed with the recent sales experience! I drove all the way down this last weekend only to found out that they don't even have the car and then, most important thing, can't give me at the price that the sales rep agreed upon on the phone! So basically I wasted 2.5 hours for nothing! I dealt with Jin, Peter, & Norm. Talked to Jin (sales rep) for more than 3 times regarding the price (before any rebates) on the phone and the stock check. Everything was confirmed to me that not only the car is in stock but the price is given before any rebates. Here is the ironic and funny part; I told Jin that they have horrible reviews at Yelp and Dealerrater, so I am not feeling that comfortable to do business with him. I told him that I will be coming from really far. Also, that customer service is huge for me and really don't want to get upset like other unhappy reviewers. I was told all sort of good stuff on the phone on how he is going to take good care of me, I will not have any problem of any kind, and that I should not worry about the bad reviews at all! So, I agreed to the price (before any rebates!) quoted to me on the phone for more than 3 times and drove all the way down. After waiting for few mins, Jin told me that he is still with the customer and need to call someone else to help me out. At this point I told him that I really don't like to switch people and rather wait on him to help me out. He assured me that this other guy, Peter (sales rep), is going to take good care of me and that he will be filled in on what was already talked and/or promised to me. Shockingly, Peter (sales rep), asked me for the color right away (I thought he was filled in by Jin!?) and as soon as we told him the color he went cold. It turns out that the car is not even in stock. I told him that I just talked to Jin an hour ago and was told that the car is in stock! Anyways, Peter told me that they will get it from the other dealer so not to worry about it. I was upset right away but kept my patience just to move forward and see if following step will be pleasant. Peter had a slow approach on everything that did annoy me a little. For some reason, he was moving very slowly even though I told him to speed things up! Long story short, here comes the most disappointing and heart shattering part, Norm (finance guy) came to our desk to told us the final, best, and last price he can do which is supposedly an employee price. I felt happy and thought that the price will be even better than the one Jin told me on the phone. I was wrong BIG TIME! His price was $1600 more than the Jin price given to me on the phone! I right away told Norm about Jin's price and also on how come his price is $1600 more and not even close? Norm told me that he is the one who makes decision and there is no way in the world he can offer the car to me at Jin's price! He also told me that he has no idea on why Jin said that price to me! Also, nothing is going to happen even if Jin comes at the spot and confirmed on what he promised! WoW! Just WoW! I called Jin right away and at this point we were left alone by Norm and Peter at the desk. Jin came in and I told him on what's going on. He went inside the office and came back all apologizing that his manager misunderstood him initially and thought that the price Jin quoted me on the phone was after rebates and not before rebates! How come such a big mistake when I asked for more than 3 times that the price will be before any rebates! So, now I really don't know on whether Jin lied to me on the phone just to get me in or what actually really happened. Regardless of anything, basically they couldn't keep up their words and promise that was given to me on the phone. To me, they were liars! What a way for the first time brand new customer to suffer even though I reminded them about my feelings towards them before even coming to them. Jin was all nice and apologetic in terms of customer service and attitude but it really didn't work! What do they expect after such a big heart breaking and shattering experience? Really not sure on what's wrong with the dealers these days! If I were Norm, then I would have just given, at least, at the price Jin told me even if I had to cover the loss from my own pocket just to keep the words and not sent customer back unhappy because of the misunderstanding if that was what truly happened! If you still want to give them business after reading my honest and true experience, just remember to not believe and/or trust on whatever they say and/or promised on the phone! More

Bait and Switch or Incompetence I live in the San Bait and Switch or Incompetence I live in the San Diego area, and I have been searching for a late model Hyundai Sonata to purchase. After conside Bait and Switch or Incompetence I live in the San Diego area, and I have been searching for a late model Hyundai Sonata to purchase. After considerable online research, I found a solid candidate vehicle at South Bay Hyundai or so I thought. I interacted with the sales staff online, and negotiated what I believed to be a reasonable price for a 2011 Sonata. I called the dealership, confirmed the price, and agreed to purchase the vehicle. I went to my bank and had an official check drafted, and then drove two and half hours to purchase the vehicle. Prior to my departure, I called the sales person to inform him when I would be arriving and requested that the vehicle be cleaned and ready to go upon my arrival to help expedite the process. When I arrived, the vehicle was not ready, and when they brought it up from the back, it had yet been cleaned. Not the best first impression. I inspected the vehicle, and took if for a quick test drive, and then I returned the vehicle to have it quickly detailed while I paid for it. I was paying for the vehicle with an official bank check, but the sales person still wanted me to fill out a credit application to include providing the dealership with multiple personal references with contact information. I refused to provide personal information for any my acquaintances, but did provide them with my basic information. I do not understand why cash purchase requires personal references, unless they intend to use the contact information for future sales calls. The sales person told me that I would need to meet with their finance person to execute the paperwork and complete the sale. I ended up waiting about 20-30 minutes before I finally met with the finance person, which I thought was too long. The finance person walked me through the paperwork, and during this process, he informed me the vehicle was being purchased as equipped and that the bumper to bumper warranty expired at 36k miles and that the only warranty remaining was the 5 year / 60k drivetrain warranty. I told him that the car only had 30k miles (addressed below). And that it was my understanding that the 10 year / 100k drivetrain warrant was not transferrable, but that Hyundai's 5 year / 60k bumper to bumper warranty did transfer to subsequent owners. He informed that Hyundai's bumper to bumper warranty is reduced to 3 year / 36k to subsequent owners. I do not work for Hyundai, but all of the research I have done online indicates the 5 year / 60k warranty is transferrable, and I have been told the same from another Hyundai salesman. I previously owned a 2007 Sonata that I bought used, and my dealership addressed an issue for me without cost on my Hyundai after 36k miles that was not drivetrain related. The only reason I can think the finance manager at this dealership would tell me otherwise was an attempt to sell me some type of extended warranty. However, the mileage discrepancy caused me to halt the process. The vehicle was advertised with 30k miles. However, the vehicle actually had 45k miles. I did not notice the discrepancy immediately when I first inspected the vehicle. I drove two and half hours to purchase a vehicle with a 15k mileage error. When I pointed out the error, the dealership immediately offered to take $500 off of their "best price" I had already previously negotiated. I wasn't interested in purchasing a vehicle with mileage in that range at the negotiated price, even with a $500 discount. When I informed them of that, they offered to give me the 5 year / 60k warranty on the vehicle, which I am pretty sure the vehicle already had. Ultimately, I did not buy from this dealer, and left (5 hour round trip). Not only was I disappointed, but this cost me substantial time as well as real money. This also materially inconvenienced me in other aspects that I will not address in this review. The sales manager called me later to apologize, and left me a voice mail vowing to find a vehicle similar to the one as advertised, and he offered to sell it to me at roughly the same price. What an accommodation . . . if I agreed to work with them again and drive 5 hours round trip again, they would try to sell me a vehicle similar to the one they previously promised me for a price similar to the one previously negotiated. I returned the sales manager's call to discuss this nightmare further, but he was unavailable, so I left a message, and he has not returned my call. If someone is contemplating purchasing from this dealership, I would seriously research the vehicle being considered and verify everything. More