South Bay Hyundai

Good smooth check-up and minor part replacement All went very smoothly, had a few minor parts replaced and all was covered under the warranty. Job was done fast with minimal wait time All went very smoothly, had a few minor parts replaced and all was covered under the warranty. Job was done fast with minimal wait time More

It takes too long to buy/lease a car I really don't like the process of buying or leasing a new car. It takes way too long. 4 hours of my afternoon were shot in a process that should ha I really don't like the process of buying or leasing a new car. It takes way too long. 4 hours of my afternoon were shot in a process that should have taken half that time or less. And this was after I came in on an earlier date to test drive & have already decided on the car I was going to get, which took 2 hours as well, again way too long. Part of the problem: 1. Loosing/misplacing initial paperwork 2. The right hand doesn't know what the left hand is doing 3. Perhaps, not enough manpower All dealerships are like this, not just this one. That doesn't make it okay. I dread having to go through this. More

It was an amazing experience!! Me. Kim was very helpful and professional. He was very nice to me and made my experience very pleasant. He was able to bring my car all the way from Me. Kim was very helpful and professional. He was very nice to me and made my experience very pleasant. He was able to bring my car all the way from Torrance! Thank you very much Mr. Kim. More

Professional Staff Salesman was Christian Proctor. Performance was excellent, didn’t pressure to make a sale. Very attentive to customer (remembered details of conversat Salesman was Christian Proctor. Performance was excellent, didn’t pressure to make a sale. Very attentive to customer (remembered details of conversations in regards to the purchase of vehicle). Very informative of the vehicle being sold, from start to finish salesman answered all questions accurately and did a complete walkthrough of the vehicle and explained how to adjust settings to my preferences. I will be coming back to purchase a vehicle for my wife in the future. More

excellent service Servicing my car for the first time was very positive. making the appointment on line was easy and helpful. The service part itself was very easy, Servicing my car for the first time was very positive. making the appointment on line was easy and helpful. The service part itself was very easy, convenient and most importantly Jack Kim was extremely friendly, helpful and accommodating. Thank you for such a good experience, hope it continues. More

Service My Hyundai Sonata Jack Kim is an aswsome customer service. He shows and proves lots of motivation helps and answers all your question he will leave you with no worries Jack Kim is an aswsome customer service. He shows and proves lots of motivation helps and answers all your question he will leave you with no worries every time i would come and bring my my car he already know is me there for i feel confident in leaving my car with him because i know with him im in good hands thank Jack Kim your awasome More

Professional excellent timely service. Donnie Ellis,as usual, was professional, knowledgeable and timely in addressing the reason I sought service. He checked my service record to ensure he Donnie Ellis,as usual, was professional, knowledgeable and timely in addressing the reason I sought service. He checked my service record to ensure he was informed on what my current service need should be. He is very patient and thoroughly explains things. It is a delight to deal with him. More

Excellent experiences Jermaine is an excellent salesman helped my daughter and my husband and I buy two new cars . He was very courteous and listened to what our needs we Jermaine is an excellent salesman helped my daughter and my husband and I buy two new cars . He was very courteous and listened to what our needs were and we ended up getting the cars and price and terms we wanted. More

Pretty Bad - not returning Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light is on. Roll in that Saturday, I’m told that they don’t do that type of service in Saturday’s. Roger asked “Who did you make your appointment with? It may have been the cashier, and they don’t know anything.” Seems like something that anyone who has the capability of booking appointments should know. Roger acted like he was doing me a huge favor by still accepting the appointment while also up selling me to get my 90k mile service ($900+) I get a call later that day that the check engine light problem was found and fixed, total comes out to $1300 which I pay on Sunday when I pick it up. Turn on the car and the check engine light is still on. Make another appointment for the following Wednesday. The night before, Tuesday, my car won’t start. I somehow figure out a way to get it to start and bring it in that Wednesday. They have my Car for over 6 hours and I finally get a call That they’ve finished. Issue with the battery terminal as well as some technology thing that affected the check engine light. I wasn’t charged, which was an assumed gesture as I had just spent $1300 and had to come back for more fixing. Roger again acting like he hooked it up, after Jack handed me off to him. Here comes Sunday morning. Car won’t start AGAIN. Have to jump it to get home from a friends. End up calling AAA Monday morning. They check the battery and it’s almost completely dead. AAA replaces the battery. You’d have thought that a respectable dealership would have checked the battery’s juice, seen it was 6 years old and replaced it. But, apparently that’s not something that South Bay Hyundai has the IQ to do. How none of these issues are part of a 90k service or 34-point inspection is beyond me. Imagine, for a minute, that you spent $1300 with a business to address issues with your car, and yet right after they allegedly fix it, you have bigger problems than before. I felt neither my time nor my money was valued by this business, therefore I will not spend with them again. It’s not a threat to get free service or perks or money off my next car. I simply don’t trust the dealership to perform competently so I won’t be giving them business. More

Awesome Staff When i walked into the dealership, I was immediately greeted and assisted by Carlos. He helped make the entire vehicle return and new purchase easy. H When i walked into the dealership, I was immediately greeted and assisted by Carlos. He helped make the entire vehicle return and new purchase easy. He went above and beyond, even by getting my car delivered to me. Cedric was awesome manager and welcomed back to the Genesis family. Customer goes a long way with them. Calvin was very informative for future service needs More