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Sons Kia of Montgomery
Montgomery, AL
1,691 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
August 19, 2022
Took my Soul in to be serviced because the engine light had come on and my oil light wasn't coming on when it was 2+ quarts low. When I picked it up they told me the only thing they found was a faulty gas had come on and my oil light wasn't coming on when it was 2+ quarts low. When I picked it up they told me the only thing they found was a faulty gas cap. Charged $85. Took it back a couple months later because I can't keep up with the amount of oil it's burning. Suddenly I need a whole new engine. Wait, WHAT? There are recalls on these engines left and right, mine isn't one but has the exact same issue. I spent 10K more on this car than I've ever spent and got screwed. The service department should have caught this earlier. The dealership should not be allowed to resell these cars knowing the engines are trash. My favorite part? I was told that if I'd been the first owner, they would have replaced the engine. Then they charged me $165 to tell me I needed a new one. More
by MAPLETREEGIRL77
Employees Worked With
Russell? (It's the name on the invoice)
August 18, 2022
It’s nothing to show customers appreciation ! Need more coupons anything will help . No price ahead of time . Simple ask how much oil change don’t know . Over the phone said when we get there the Need more coupons anything will help . No price ahead of time . Simple ask how much oil change don’t know . Over the phone said when we get there they said they don’t know either !!! More
by TIFFANYJENKINS0213
Employees Worked With
Tickets
August 17, 2022
I arrived @7:15am for my appointment. At 10 am I was told I needed some totally bogus repairs that had nothing to do with my visit . The service person then told me my car would be fixed At 10 am I was told I needed some totally bogus repairs that had nothing to do with my visit . The service person then told me my car would be fixed shortly. About 11:00 am she comes out to tell me a part would be ordered. 3 plus hours waiting just to be told a part had to be ordered and the attempt to push bogus repairs on me is not acceptable. Service manger was called 2different days to complain but he doesn't return calls apparently. More
by TRICENJOHNNIE
Employees Worked With
Service writer and service manager
August 17, 2022
Friendly staff. Excellent customer service skills. Very knowledgeable about the vehicles they sale. I would return very satisfied with the service Excellent customer service skills. Very knowledgeable about the vehicles they sale. I would return very satisfied with the service More
by MITAD26
Employees Worked With
Ste’von Reese, and the sales manager lady
August 17, 2022
Julie was super helpful and friendly! She was super patient with my 2 year old son that was shopping with me and helped to keep him happy during the process. She was super patient with my 2 year old son that was shopping with me and helped to keep him happy during the process. More
by MYZOOOF6
Employees Worked With
Julie Lashey
