Sons Kia of Montgomery

I called and spoke to someone, possibly named Arthur, who did not seem to work at the specific dealer location (think call center) and he assured me I had an APPOINTMENT TIME for my regular oil change servic did not seem to work at the specific dealer location (think call center) and he assured me I had an APPOINTMENT TIME for my regular oil change service. This to anyone basically means to show up at a specified time for a guaranteed appointment to have a service performed. When I arrived at the dealership, I was told by Russell, "we don't really do appointments for oil changes." From that point on, we were told to wait and that the average wait time was two and a half hours. I was NOT OKAY with the wait time and proceeded to wait in the waiting area to judge for myself "how long is too long" to wait; whether or not the estimated timeframe was accurate. After an hour had passed, I noticed a few people had been called to retrieve their vehicles and assumed my turn was up next. After another thirty mins, I realized that had not been the case. At this point, the dealership was scheduled to close in 30 minutes. I went back to the Service Dept and could not find Russell, so I spoke with Willie. I told him, I did not wait an hour and thirty minutes to be told they were closing and needed to "reschedule" my "appointment". He noticed my vehicle's file had not moved off Russell's desk since I walked in, so he took it and said "he would take care of it." Willie spoke with his technician(s) and came back and assured me the oil change would be performed shortly. We walked out of the Service Dept and Willie had to ask me which vehicle was mine because it had not been tagged/identified since my arrival. From this experience, I realized this dealership: 1) does not prioritize "appointments" whether they agree with the current system or not, 2) the scheduling center and the actual service center do not communicate well, 3) Service advisors might not necessarily understand how to prioritize services based on duration and vehicle need (basing this off a previous customer walking into the Service Dept and stating they needed repeat service because the original service did not meet their satisfaction), and 4) customers are not informed or updated in a timely manner about their vehicle's status. I would not choose to use this dealership again based on my initial experience. I have NEVER waited for more than 45 minutes on a BUSY DAY for an oil change, and that came with a complimentary car wash. More

Everyone was very friendly. They were able to answer all my questions. The waiting room was clean and there was also complimentary coffee! They were able to answer all my questions. The waiting room was clean and there was also complimentary coffee! More

Very good service very good workmanship come on good people God bless you all very good salesmanship people God bless you all very good salesmanship More

Left screw off by front passenger tire the under carriage dropped while driving now it’s scraped up. It’ll have to get it replaced dealer stilled haven’t contacted me back yet about fixing the issue. dropped while driving now it’s scraped up. It’ll have to get it replaced dealer stilled haven’t contacted me back yet about fixing the issue. More

I told the service representative that the vehicle needed an oxygen sensor and that the valve seals most likely needed to be replaced when dropping the vehicle off. Their recommendation was a combustion cham an oxygen sensor and that the valve seals most likely needed to be replaced when dropping the vehicle off. Their recommendation was a combustion chamber cleaning which cost over $950. I told them to go ahead with it because I assumed they would repair it correctly and at least warranty a repair. Two days later they told me the car was ready for pickup. My wife and I were standing at the service representatives table for 4 minutes or so before acknowledging us while he was having a conversation about mismatched colored sweaters. He finally acknowledged us and I asked him if there was a problem with the valve seals and he said no. We took the car and left. Not only was the check engine light still on but smoke was still coming out of the exhaust. I went back and spoke with the service manager and he wanted me to bring the car back in. We had already returned the rental car and my wife needed the car for the weekend to work, so we returned the vehicle that next Monday. I received a quote for over $8000 to replace the entire engine. The book value on the car is only $6800. I declined the replacement engine and requested a refund for the failed repair. At that point I was told that was a first step in the diagnostic of the vehicle and that the money was not refundable. I'm now out of pocket over $1500 between the failed repair and car rental, and still have a messed up vehicle and am very angry about the unprofessionalism of Brewbaker Kia in Montgomery. This firmly planted in my mind an image of a truly inferior product and terrible service.I will most certainly never own a Kia again or do business with any of the franchise owners locations. I will make sure others are made aware of this experience if they are considering doing business here. More

My experience and salesperson was awesome. I really love my new KIA and so does my daughters! I really love my new KIA and so does my daughters! More

It has been kind since I first visited there. We didn't speak English very well. But the staff waited for us slowly. We bought a good car in a good place. We didn't speak English very well. But the staff waited for us slowly. We bought a good car in a good place. More

Great experience! I felt no pressure at the onset and throughout the process. Julie- great! I felt no pressure at the onset and throughout the process. Julie- great! More

The people are very friendly and helpful. The waiting area is always clean and so are the bathrooms. The waiting area is always clean and so are the bathrooms. More

I always take my KIA to Brewbaker in Montgomery, Alabama. The Service Department is phenomenal. The Service Department is phenomenal. More