Sons Kia of Montgomery
Montgomery, AL
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I was in for a recall service. I was very disappointed to see they didn't vacuum my car out :-(. They had done that when I was in for another recall a few months ago and I thought that was pretty good se to see they didn't vacuum my car out :-(. They had done that when I was in for another recall a few months ago and I thought that was pretty good service. I also had a bad experience a few weeks ago from Chris in the service area when I brought my car before the date of my recall repair. He was very rude and inattentive to my concerns in relations to the recent recalls for my car. I called back and spoke with Joanna who told me she would make sure she relay my complaint to his supervisor. She told me she would have the Supervisor call me, but I never got a call. I spoke with Joanna because she was working in the Kia service area when I brought my car in for the previous recall. She seemed to have very good customer service experience and was very nice. I believe she told me she had moved over to the Dodge service area. More
Everyone was very nice to use and answered all of our questions. The whole place was very clean and nice looking. Parking and service was good. questions. The whole place was very clean and nice looking. Parking and service was good. More
I was immediately greeted with a smile and how can we help you. I had an appt with Dean, but he was at a funeral. Mark took the time to test drive with me and do the paperwork on behalf of his coworker/f help you. I had an appt with Dean, but he was at a funeral. Mark took the time to test drive with me and do the paperwork on behalf of his coworker/friend. I was impressed with the care taken with me to ensure my experience was a good one. Shaun was thorough of what was expected & when. I also learned that just bc Dean wasnt there he'd still benefit from the sale. I only mention this bc they were taking care of their own. I like that! Also quick thx to Tony for quick tutorial on all the cool features my new car offers. My experience at Brewbaker Kia was a great one & will tell everyone looking for a car to visit Brewbaker. Thanks y'all!😁 More
I would like to say thanks to the KIA family and commend them for the friendly and professional way of doing business. Please continue to display that warm and friendly spirit. them for the friendly and professional way of doing business. Please continue to display that warm and friendly spirit. More
Had a great experience. Staff was very helpful in the whole process and made it easy to deal with. We’ll definitely be back to work with Mathew on any future purchases. A+ whole process and made it easy to deal with. We’ll definitely be back to work with Mathew on any future purchases. A+ More
My salesman, Everett Bateman, worked tirelessly to find just the right Sorento for me over a period of a few months. Although I leased a Sorento, the process was seamless and only to took about one-half h just the right Sorento for me over a period of a few months. Although I leased a Sorento, the process was seamless and only to took about one-half hour. Everyone I met at Brewbaker was very outgoing and friendly and never once did I ever feel pressured to make a decision. I believe I got a fair price for my lease and am very pleased at how ell everything worked. I also want to give a shout out to Sean, the finance manager, who had everything in order for a very efficient, and friendly, paper signing. More
Brought my car (2015 KIA Forte) in because of faulty rear-light switch, which remain on and drained the battery. Despite heavy service demand, the service dept. got to my car and had me on my way in goo rear-light switch, which remain on and drained the battery. Despite heavy service demand, the service dept. got to my car and had me on my way in good time. More
Joey, my salesman, was polite, not pushy, very knowledgeable, and kept me informed about the inventory. All the other salesmen were very helpful too, even when Joey was busy they were always help knowledgeable, and kept me informed about the inventory. All the other salesmen were very helpful too, even when Joey was busy they were always helpful. More