Sons Kia of Montgomery

I do not recommend Sons Kia of Montgomery Service Department, I have had poor experiences on more than one visit, I had issues with the repairs that required return and I find some (not all) of the Department, I have had poor experiences on more than one visit, I had issues with the repairs that required return and I find some (not all) of the desk staff and management to be rude. (some staff are wonderful) The next closest KIA is 50 minutes away so it seems to me that Sons Service people don't feel they have to be pleasant to their customers. 1) it is totally worth the drive to Auburn for treatment like you are a valued customer 2) I will definitely not buy another KIA because of these bad experiences. More

Justin Worthington is the manager over the services team. Demarcus is one of the representatives that coordinates between the customer and service technician. After the service team kept my car for 6 weeks, Demarcus is one of the representatives that coordinates between the customer and service technician. After the service team kept my car for 6 weeks, I found mold on the floor board of my backseat. When I brought this to their attention within an hour of me picking my car up today, they refused to take a look or shampoo the mold out. They obviously left my car out in the sun in the middle of the summer with record high temperatures for weeks on end and now the paint is chipping on the dials/knobs inside my car. When I tried to address these issues with Justin and Demarcus, Justin told me to leave because he doesn’t know anything about any mold being in my car. A defensive response from a so-called supervisor. Demarcus also cancelled my other services in what is clearly out of spite because I raised the issue to his supervisor who isn’t much of a supervisor at all. This was all within a hour of me picking my car up after they had it for 6 weeks. Shame on Justin and Demarcus for how they treated me. Throughout the 6 weeks they had my car, Demarcus told one lie after another, giving me the run around, not taking my routine calls to check on my car, and even going so far as to falsely claim I made an ugly comment to one of their staffers which is totally not true and something he or Justin made up to try to avoid responsibility for the mold on the floor of my car. And they refuse to identify or produce the person I supposedly made an ugly comment to or to produce any phone or video recording of me ever being ugly to anyone at Kia. Furthermore, Demarcus must have forgotten that he told me earlier that the technician had operated my windows despite him now trying to claim that they never let my windows down during the entire service, and they don’t know what I am talking about. Temps have been nearing 100 degrees everyday and they never let my windows down? Hogwash! They replaced my engine and didn’t check to make sure everything was working properly, including the windows, before handing it back to me? Baloney! I have proof they left my windows down while it was in their care, and they allowed rainwater to get in my car, resulting in the mold that was found on my floor board. But they refuse to acknowledge that they are at fault and they refused to clean it. All they do is tell lies. For 6 weeks they have been telling lies. Be careful. If you can take your car to another dealership to be serviced, I would highly advise you do so. More

The service department seems overworked, so they don't even answer their (service) phone some days, AND it takes a month to wait on a reservation to get repair work done. They had my car for almost a mont even answer their (service) phone some days, AND it takes a month to wait on a reservation to get repair work done. They had my car for almost a month last march (2023) for AC work (several (over three under five l) thousand dollars), with a year warranty. Now it's broken again so I have to drop my car off 3 weeks before my service appointment just so I don't loose POTENTIAL warranty coverage (I bet/fear they'll have a way to get around covering under warranty even tho I paid double to have kia fix it with new parts. Positive is that they gave me my used parts without a core charge so I can have it rebuilt if necessary. Thank you Willie (who I guess no longer there). Hey Sons Kia, please hire (pay?) more to your service so kia owners don't have to wait a month or go out of town for service. More

was told that I would get a $150 referral, took a long time to get said referral then I only got a check for $100, which was not the amount expressed to me. Why people don't trust salesmen and lawyers th time to get said referral then I only got a check for $100, which was not the amount expressed to me. Why people don't trust salesmen and lawyers the underhanded lies they promise. If promised something get it in writing don't trust nothing that is said with a handshake. More

I bought my Kia Sorrento from Sons Kia on Eastern boulevard. Montgomery alabamand so far I've had nothing but problems. And when I call to straighten these problems out, no one picks up the phone. F boulevard. Montgomery alabamand so far I've had nothing but problems. And when I call to straighten these problems out, no one picks up the phone. First of all, the Motor locked up on me and then they tell me. I needed a new starter. So I came out of my pocket with that And while my serento was being serviced on someone broke onto the Lot and stole my converter now there's something going on with my SUV where the battery keeps dying And I was told by auto zone that it is the batter still having problems. I've left messages without any luck. Whatsoever, my name is Fuezell Tucker and I was sold this lemon by Mr Posey who assured me that the car was inspected and given a full tool up , talking about feeling like an idiot they got me . More

Melvin was my sales person. ....LOVE LOVE HIM!!!!! He was great and Im in love with my new car ....LOVE LOVE HIM!!!!! He was great and Im in love with my new car More

I NORMALLY DON'T REVIEW ANY SERVICES. ... THIS WAS WORTHY. MY VEHILCE WAS BROUGHT IN FOR SERVICE AGAIN LAST FRIDAY. I'VE OWNED THIS VEHICLE NOW, FOR 1 YEAR. 2022 K5 WITH 12,400 MILES NOW. ... THIS WAS WORTHY. MY VEHILCE WAS BROUGHT IN FOR SERVICE AGAIN LAST FRIDAY. I'VE OWNED THIS VEHICLE NOW, FOR 1 YEAR. 2022 K5 WITH 12,400 MILES NOW. I'M A BUSY GUY... I'M A SERVICE MANAGER FOR THE LEXUS DEALERSHIP. I'VE HAD THE VEHICLE CHECK FOR A MINOR VIBRATION MILTIPLE TIMES. CHECK MY RECORDS.... THEY'VE BALANCED AND ROTATED THE TIRES. THAT DIDN'T FIX THE PROBLEM. YES, I BROUGHT IT BACK BECAUSE I WAS NOT SATISFIED. STILL FEELING THE SAME VIBRATION FROM PURCHASE (NEW). I HAD MY VEHILCE'S ALIGNMNET DONE TODAY..... GUESS WHAT.. THE VIBRATION IS GONE. I'M NOT SURE OF WHAT THE PROPER STEPS THAT YOU GUYS TAKE TO VERIFY YOUR CUSTOMERS COMPLAINTS, BUT THIS WAS NOT THE WAY. NOW MY TIRES ARE WEARING PREMATURLY BECAUSE OF THIS ISSUE. I'M 100% UPSET BECAUSE IF WE WOULD HAVE DONE THE ALIGNMENT FROM THE START, WE WOULDN'T HAVE THIS ISSUE. I'M NOT EXPECTING A RESPONSE. THIS WILL JUST BE THE KIND OF SERVICE THAT I EXPECT FROM NOW ON. 1STAR BECAUSE THERE WAS NOT AN OPTION TO LEAVE NONE. More

From Jonathan Newman, David the GM, greeting me at the door upon arrival, to my outstanding salesperson Chesika Dermody, to Shaun in Finance, and the crew who cleaned up my new car before I left... this d door upon arrival, to my outstanding salesperson Chesika Dermody, to Shaun in Finance, and the crew who cleaned up my new car before I left... this dealership cares. They are professional, yet they are personable and you aren't just a customer. I had bought Kia's prior to Son's buying the dealership and used service dept for routine maintenance, and it was already superior. It's only gotten better. If you are considering it, go see them. They didn't just set the bar for excellent customer service, they made it. More

Just purchased a Kia Telluride. Our salesperson, Julie, provided outstanding support throughout the buying process. No pressure purchase front or back end of the process. Julie let Our salesperson, Julie, provided outstanding support throughout the buying process. No pressure purchase front or back end of the process. Julie let us know when the color/trim level Telluride we wanted was scheduled to arrive. More