Soerens Ford

Very friendly and professional service. Service Service fast and very professional. Advisor did a great job. Service Service fast and very professional. Advisor did a great job. More

Second Time, Same Issues: Billing Confusion, Communication Breakdowns, and Unwanted Add-ons.. This is likely my second and last time scheduling an oil change at this dealership. Both complime Communication Breakdowns, and Unwanted Add-ons.. This is likely my second and last time scheduling an oil change at this dealership. Both complimentary service visits involved frustrating and seemingly unnecessary confusion. The Second Visit (September 26th): I made an appointment for a complimentary oil change and even put this in the notes. When I checked in, I was told I had to pay, despite my documentation and notes. Furthermore, unwanted add-ons were included in the service when I had specifically requested only an oil change in my original appointment. The entire process felt clunky and inefficient, both at check-in and check-out. After signing the final paper to complete the service, I was inexplicably told to wait again, which made no sense. The First Visit (Complimentary Oil Change): The first complimentary oil change also had significant issues. I had difficulty understanding the person on the phone while scheduling, but I explicitly confirmed it was a complimentary service. Yet, on the day of the appointment, the wrong vehicle was documented in the system, and I was told I had to wait to confirm they had the necessary parts. At the time of payment, I had to remind the service advisor about my complimentary card. He seemed confused, as if he had never seen one before, and had me wait again while he confirmed the card's validity with a manager. Summary: Both experiences highlighted a consistent lack of internal communication, a failure to read and adhere to customer notes (complimentary service, oil change only), and a clunky, inefficient process. Staff confusion regarding dealership-specific promotions/cards suggests a clear need for better training and internal systems. While the work was completed, the amount of friction and wasted time on simple, scheduled, complimentary services makes it difficult to recommend the service department More

Should not take 3 weeks to have a starter replaced. Very surprised that the cost was almost $1100 Very surprised that the cost was almost $1100 More

Had new tires installed and everything went great! Katie took good care of it and got it done super quick for me. Katie took good care of it and got it done super quick for me. More

I love the service, the follow up and the attention to detail. Specifically, I love that they pick up my car and drop it back off. detail. Specifically, I love that they pick up my car and drop it back off. More

Very satisfied working with everybody at Soerens Ford! Frank Grutza in used vehicle sales was very good and professional! Frank Grutza in used vehicle sales was very good and professional! More

Soren’s did great work on replacing my car door window? I have always given 5 star reviews over the past several years. However. I was really disappointed that my repair estimate went up by $400 from the o I have always given 5 star reviews over the past several years. However. I was really disappointed that my repair estimate went up by $400 from the original estimate when it was always known the window was broken inside the door. I will continue to come to Soren’s, but I think it fair to register one small complaint. More

Outstanding service from the team, dealership was very clean and the staff was helpful. Appreciate their assistance clean and the staff was helpful. Appreciate their assistance More

The Soerens team did everything they could to ensure I was comfortable with my transaction. was comfortable with my transaction. More

Organized with a good staff in service department. They were excellent at communication about my vehicle They were excellent at communication about my vehicle More