Spencer Beard

They didn't fix the truck. Cannot seem to duplicate the problem, even though they had to pick up the dead truck with a tow truck . Cannot seem to duplicate the problem, even though they had to pick up the dead truck with a tow truck . More

by Tvictoreen Verified Customer Verified Customer

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If I'd have known when I bought my truck at a different Ford dealer that the premium maintenance package I spent $1000 on was dealer specific I never would have bought it. I also bought the extended warran Ford dealer that the premium maintenance package I spent $1000 on was dealer specific I never would have bought it. I also bought the extended warranty out to 100k miles. The difference between the two and how to use them was not clearly explained to me. When Soerens said the selling dealer needed to release the maintenance contract so I could get my oil change there I contacted Kunes Ford and they said they've never heard of that. They had already started on my oil change so it ended up costing me $250 for an oil change I already paid for. When I brought up that I have a vibration on the left side of my dash board the guy told me it might be under the maintenance package and not the warranty. How is this not under the extended warranty I have? He said I'd be better off going back down to Antioch, IL to Kunes and having them address the rattle. This is clearly warranty work and I should be able to get it done at Soerens or any other Ford dealer. This is my fourth Ford truck and I've never been treated like this before. What's going on with Ford warranty work? This is terrible customer service and not what I expect when I spend $70k on a truck. More

by Greg B Verified Customer Verified Customer

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Honest. Reliable. Timely. Personable. Attention to detail. Knowledgeable Cost proficient. Quality-driven. Customer satisfactory focused. Mikey & Chris in the Reliable. Timely. Personable. Attention to detail. Knowledgeable Cost proficient. Quality-driven. Customer satisfactory focused. Mikey & Chris in the service department were so patient with me. terrific! Ten gold stars for both of them for putting up with me...and then some. More

by SheVet Verified Customer Verified Customer

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They took my truck at 730am. I had to be picked up at work at 330pm. And wait two more hours for the truck to be done. They had it all day. Missed doctor appointment. I had to be picked up at work at 330pm. And wait two more hours for the truck to be done. They had it all day. Missed doctor appointment. More

by HDTIGO Verified Customer Verified Customer

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Service was ok. Was surprised at some of the service pricing for fluid changes. Not expecting to pay $1400 for service. Was surprised at some of the service pricing for fluid changes. Not expecting to pay $1400 for service. More

by Mike Verified Customer Verified Customer

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I can't say enought of this place. It was estimated to take a week to get the work done on my car. I dropped my car off on Tuesday late morning for body work and they shop was already It was estimated to take a week to get the work done on my car. I dropped my car off on Tuesday late morning for body work and they shop was already calling me that Thursday to come pick it up. They did excellent work. More

by kkrn Verified Customer Verified Customer

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Awesome service from hector tim and Alex great customer service that’s all great job parts department also nice to work with service that’s all great job parts department also nice to work with More

by Tom loesl Verified Customer Verified Customer

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Took care of all my problems Found an issue I didn’t even know I had even know I had More

by kklandrud Verified Customer Verified Customer

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Did warranty work on two different vehicles one in shop the other was at my house. Thanks for doing a great job on both. the other was at my house. Thanks for doing a great job on both. More

by allpaytheman Verified Customer Verified Customer

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I was able to get a same day appointment. Everyone was helpful and friendly and the work was performed as expected. Everyone was helpful and friendly and the work was performed as expected. More

by thompsonjan2001 Verified Customer Verified Customer

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