Spencer Beard | Page 2

Horrible. Completely misdiagnosed problem. Would have cost $6000 and wouldn't have fixed the problem Will never buy a ford again. Completely misdiagnosed problem. Would have cost $6000 and wouldn't have fixed the problem Will never buy a ford again. More

by Rontrilling Verified Customer Verified Customer

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Very poor communication. Service advisor said he was going to call me back multiple times but did not. Left voicemail on service manager phone but didn’t get call back. Service advisor said he was going to call me back multiple times but did not. Left voicemail on service manager phone but didn’t get call back. More

by Paris Verified Customer Verified Customer

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Curtis did not assist me. Mikey Chapman did. He was very professional and helpful. He anticipated my questions re: recalls on my 2019 Explorer and Reward dollars. Mikey Chapman did. He was very professional and helpful. He anticipated my questions re: recalls on my 2019 Explorer and Reward dollars. More

by ksbaisden Verified Customer Verified Customer

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Good experience in sales with Doug and in business office with Alan. Have all our service done at Soerens Ford. with Alan. Have all our service done at Soerens Ford. More

by tomkarenprice Verified Customer Verified Customer

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Above and beyond to help me in a major time of need Spencer needs a raise Spencer needs a raise More

by tobo4luvofthegame Verified Customer Verified Customer

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I took my motorhome to Soren’s Ford Service Department had it towed there at great expense because I was told that that was the place to be. When I got there, Spencer told me they would get it in in a wee had it towed there at great expense because I was told that that was the place to be. When I got there, Spencer told me they would get it in in a week after 2 1/2 weeks I pulled up. I can’t believe how much they led me on that they would get to my vehicle when all the time they didn’t wanna do it? I also asked them to do bodywork and give me an estimate on that. They didn’t even led me on that they would get to my vehicle when all the time they didn’t wanna do it? I also asked them to do bodywork and give me a estimate on that. They didn’t even give me an estimate. I would never take another vehicle there. More

by 2727BRIDGES Verified Customer Verified Customer

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I had a 9:15 appointment for an oil change and called at 2:30 and it was still waiting to be done. I then canceled the appointment and picked up my truck. 2:30 and it was still waiting to be done. I then canceled the appointment and picked up my truck. More

by MBROCKHAUS Verified Customer Verified Customer

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Really good service. They picked my car up and delivered it back. Very efficient at what they do They picked my car up and delivered it back. Very efficient at what they do More

by Rpetr194 Verified Customer Verified Customer

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Great service. Done before promised time!!! The staff was very knowledgeable and friendly. Curt was great. Someone needs to give him a raise. Done before promised time!!! The staff was very knowledgeable and friendly. Curt was great. Someone needs to give him a raise. More

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Great service and dine in timely fashion. Would go back for sure. Keep up the great service. Would go back for sure. Keep up the great service. More

by kadjeff2 Verified Customer Verified Customer

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