Smithtown Volkswagen - Service Center

Noah has always been extremely supportive in any contact that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. More

I only take my car here because it’s the closest Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to se Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to see why the check engine light was on. I didn’t receive a call until 3:30pm to say they do not have the part they need and it is back ordered so I can pick my car up but it is not repaired. So I was without my car for an entire day just for them to say it is not fixed and they are unsure when it can be. Which also means I will need to be inconvenienced another 1-2 days for them to work on my car another day. I’ve taken my car there multiple times in the past few months, the first time was for faulty key fobs and that issue is still unresolved, I waited there for 3 hours just to have one key battery replaced and I am still getting notifications on my car for “faulty key fob”. They don’t care about repairs they just want to try to sell you additional maintenance. More

I always get great service at Smithtown VW. Everything is explained and done on time. Everything is explained and done on time. More

Noah is a gentleman. Very helpful thru out the whole service process. I highly recommend them Very helpful thru out the whole service process. I highly recommend them More

LOVED the service department and will come back. Can’t say the same for sales. Can’t say the same for sales. More

I am happy that Noah found an appointment for me very quickly and was able to get the car serviced. quickly and was able to get the car serviced. More

Service and wait time was great. Knowledgeable about what service was needed and what to expect. Knowledgeable about what service was needed and what to expect. More

Great customer service - service was performed as promised - process went smoothly repairs and recommended services were explained promised - process went smoothly repairs and recommended services were explained More

Jasmine was professional, courteous and knowledgeable. She kept us aware of everything that was going on. She kept us aware of everything that was going on. More

Noah was very informative and attentive and kept me informed at every stage of my service. informed at every stage of my service. More