Smithtown Volkswagen

Great customer service - service was performed as promised - process went smoothly repairs and recommended services were explained promised - process went smoothly repairs and recommended services were explained More

Jasmine was professional, courteous and knowledgeable. She kept us aware of everything that was going on. She kept us aware of everything that was going on. More

Noah was very informative and attentive and kept me informed at every stage of my service. informed at every stage of my service. More

The service center was quick, upfront and honest about timing, cost and pleasant waiting area. timing, cost and pleasant waiting area. More

Hello all, While I usually avoid reviews and surverys unless I had an unpleasent experience. I figured after today's experience in having my car inspected and a recall addresed Smithtown VW was worthy of unless I had an unpleasent experience. I figured after today's experience in having my car inspected and a recall addresed Smithtown VW was worthy of a positive review. First and foremost, from the time I called to schedule my inspection until i brought my Atlas in, I had an excellent experience. When calling the service department my call was anwered immediatly. I made an appointment and one day prior to my appointment I recieved a confirmation call. Sadly, because of my hectic work schedule I had to cancel and reschedule. The woman who initally made my initial appointment was courteous, pleasent and acommdated me with a new appointment commensurate with my work schedule without any conflict. When I brought my Atlas in at 830AM, I was immediatly greeted at the door by a service tech who was very polite and held the door for me and guided me to the service advisor, Noah, While I had not been in for service on over 6 months, Noah immediatly remembered me, and remembered that when I was there for my previous visit, I had just had a major surgery, he also remembered that I was visually impaired. Not only did he take the time to ask me how my recovery went, he also prepared my documents in accordance with my visual impairment that spared me the embarrasment of having to ask for help. After months he remebered, you cannot get more personalized service than that. After signing my documents, Noah took the time to explain the recall process in full detail and I left knowing my car was in good hands. I went home and within two hours I got a call that my car was ready. I was offered transportation, I declined and had my wife drive me. When I got there I spoke to Noah, he had my documents pre-prepared and while signing the documents, Noah took the time to discuss some upgrade options for me in regard to my sound system and also reminded me of my upcoming service needs. I did not have the time, but if I did I would have had the services completed that day. With Noah's help I have my reminders in my phone's calenday and I will be returning in a timely manner. Overall, if there were six stars I would add an extra star. I cannot tell you how much simple things like having my documents ready with my visual impairment in mind means to me. Having a disabilty can be embarrassing when having to ask for something simple like signing a credit card reciept. Noah and the Smithtown staff alleviated me of any embarrassment, I will not use another shop ever! Even if a dealer oil change is more expensive, I would rather spend extra and get treated well than save money and get treated like just another customer. GREAT JOB and Thank you so much for treating me with empathy, compassion and respect!!!! You have a customer for life. More

Very impressed with Smithtown Volkswagen's service, Wonderful very knowledgeable staff. Best service I've had Wonderful very knowledgeable staff. Best service I've had More

Noah was great! Very helpful and personable. He made the process very easy from start to finish. Very helpful and personable. He made the process very easy from start to finish. More

Adam over delivered on every aspect of our car buying experience. He was completely transparent, honest and helpful. His hard work and hustle made us feel comfortable in his ability to provide us with ex experience. He was completely transparent, honest and helpful. His hard work and hustle made us feel comfortable in his ability to provide us with exactly what we wanted, both in a vehicle and a budget that fit my family. Thank you to Adam, Kate and Craig. More

Started off a little Rocky but everything worked out fine. Salesman were great. Manager was great along with the finance guy it was a very good experience. fine. Salesman were great. Manager was great along with the finance guy it was a very good experience. More

Noah is awesome! He kept me informed of the progress of the repair and the vehicle was completed when he said it would be. He kept me informed of the progress of the repair and the vehicle was completed when he said it would be. More