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Smithtown Volkswagen
St James, NY
2,072 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,072 reviews
Verified Customer
December 05, 2023
Brought new car back to service 6 times for same problem Hasn’t been fixed to date. problem Hasn’t been fixed to date. More
by ttoreno0
Employees Worked With
Other Employees :
Jhon Jaramillo, Stephanie Lopez
December 04, 2023
Salesman was pleasant, knowledgeable and efficient. Waiting room good…however…what happened to the snacks? Waiting room good…however…what happened to the snacks? More
by RO0416
Employees Worked With
December 03, 2023
Service manager and tech were excellent - thorough and efficient. Did not wait long at all. efficient. Did not wait long at all. More
by sheehant4
Employees Worked With
November 30, 2023
Dropped off my car so they can put anti coolant and it needed inspection and then they didn’t give me a loaner car because they didn’t have any and my car was there for 1 month I had no car for 1 month an needed inspection and then they didn’t give me a loaner car because they didn’t have any and my car was there for 1 month I had no car for 1 month and I have 2 jobs and I paid for insurance and my car bill because I use my car but it was unfair because it was stuck at the dealer for the simplest little thing and then told me they did not have the right mechanic to fix it then they told me he was in grief and I understand and I am a very patient person but they took advantage because they knew it had warranty and they wouldn’t get anything from it but what really got me upset is they they didn’t even give me a loaner car that was so unacceptable More
by nerhaly.003umanzor
Employees Worked With
November 27, 2023
Wonderful experience. Salesman was kind, professional, knowledgeable, was not pushy, and allowed us to ask many questions and allowed us to take our time with making the d Salesman was kind, professional, knowledgeable, was not pushy, and allowed us to ask many questions and allowed us to take our time with making the decision to purchase a vehicle. We will be coming back to the dealership as they made us feel important and part of the family. More
by jgreguski929
November 27, 2023
Smithtown Volkswagen has been honest, trustworthy, and I have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure m have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure my vehicle is safe and within specs every service visit, which gives me peace of mind when I travel. I have never been treated as well by any dealer in the past. More
by legalese4u
Employees Worked With
Other Employees :
Mike DiMaria, Jhon Jaramillo, Katherine Mera, Stephanie Lopez
