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Smithtown Volkswagen

St James, NY

4.5
2,067 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 2,067 reviews

October 24, 2024

New ownership and we are very impressed with them! Basically little wait and they address the problem and head mechanic speaks with us. More

by dennydrap
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Cannot remember.
October 21, 2024

Smithtown VW started charging a fee on top of Debit card or credit card. The previous owner didn't charge a fee. The fee is un-reasonable. More

by NS
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Nick Weiner
October 16, 2024

They gave me the car without solving the problem in my car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me More

by DENIZGOKHANGUNALTAY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Paul Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Excellent customer service and minimal wait time. I only wish there was more parking space available when dropping off my car. Noah is always very pleasant, nice, and helpful. More

by JKIESEL5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

Informative, updating, listens to concerns, professional, courteous.friendly, gives the options before&after diagnosis. Has mechanic explain problem as well. More

by krlederman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic
October 11, 2024

Jasmine is always there to help in a pinch professional and always a pleasure to deal with More

by EVNCHRS8
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Jasmine
October 11, 2024

We had an incredible and easy experience with Smithtown Volkswagen! Brandon O’neil was extremely helpful, nice and absolutely pleasant to deal with. We leased the VW Atlas and couldn’t be happier! We usual More

by Mshy415
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Brandon O’Neil
October 09, 2024

Absolutely horrible experience with the service department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “f More

by wolff.michael.j
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Scott
October 07, 2024

Excellent customer service! Noah was Very courteous and professional. Even got me a ride home. More

by SHELLYLOFT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

Noah was great and very informative, knowledgeable and was always on top of everything with daily updates. Couldn’t ask for a better service advisor. More

by GTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.