Smithtown Volkswagen
St James, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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They gave me the car without solving the problem in my car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me, when I got there, they charged me more money because I did not pay cash even though I paid with my debit card, their car service is very bad.😡 More
Excellent customer service and minimal wait time. I only wish there was more parking space available when dropping off my car. Noah is always very pleasant, nice, and helpful. I only wish there was more parking space available when dropping off my car. Noah is always very pleasant, nice, and helpful. More
Informative, updating, listens to concerns, professional, courteous.friendly, gives the options before&after diagnosis. Has mechanic explain problem as well. courteous.friendly, gives the options before&after diagnosis. Has mechanic explain problem as well. More
We had an incredible and easy experience with Smithtown Volkswagen! Brandon O’neil was extremely helpful, nice and absolutely pleasant to deal with. We leased the VW Atlas and couldn’t be happier! We usual Volkswagen! Brandon O’neil was extremely helpful, nice and absolutely pleasant to deal with. We leased the VW Atlas and couldn’t be happier! We usually walk out of a car dealership annoyed, this time we walked out smiling. All amazing people and will definitely be going back! Highly recommend! More
Absolutely horrible experience with the service department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “f department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “fixed” all the seals which were causing the oil to leak but failed to address the underlying issue that was causing the seals to go bad. Sure enough, 3 months later my check engine light comes on when my car is right out of warranty and the PCV valve is completely shot. No one from VW would cover this and acknowledge it was the issue all along. They basically told me this is my issue and they don’t care that they missed the issue initially. Will not be going back to this dealership. More
Noah was great and very informative, knowledgeable and was always on top of everything with daily updates. Couldn’t ask for a better service advisor. was always on top of everything with daily updates. Couldn’t ask for a better service advisor. More