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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
2,071 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 2,071 reviews

January 30, 2024

My husband and I are pleased so far with the car we purchased from BMW. Thank you for your kind ness Bob and Mike. More

by dottij4688
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Ribaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria
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Jan 30, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you and your husband are pleased with the BMW you purchased! We strive to provide excellent service, and it's always rewarding to receive positive feedback. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and look forward to continuing to meet your expectations. Safe travels in your new car!

January 27, 2024

Poor service, poor communication, no proper waiting area, over charging, and it’s always like this. More

by GEORGELOIZIDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience at our dealership. Your feedback will be shared with our team for internal review. If there are specific details you'd like to share or if you have further concerns, please feel free to reach out directly. We value your business and are committed to enhancing our services to better meet your expectations. Thank you for bringing these matters to our attention.

January 27, 2024

Excellent service. They updated me on everything and told me what needed to be done in the near future More

by TBURKE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you experienced excellent service and that you were kept informed throughout the process. Providing clear communication and updates on necessary maintenance is crucial to us, and we appreciate your acknowledgment. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future.

January 26, 2024

I have to be honest the situation with my car was very frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. More

by GIANNIJOEDEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinnay from Sales was integral in coordinating services with IT, Katherine Mera
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Jan 29, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience with us regarding the issues with your new car. We appreciate your feedback and want to assure you that your feedback is valuable in helping us improve our services. It's great to hear that Nick in service was able to understand and address your concerns with empathy and compassion. We are glad that he provided you with an adequate loaner car and worked diligently to find a resolution to the problems you were facing. We recognize that situations like these can be inconvenient, and we genuinely appreciate your patience throughout the process. It's fantastic to know that, ultimately, the issue was resolved, and the functionality of your car was restored. Thank you for acknowledging Nick's efforts in making the best out of a challenging situation. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We value your business and look forward to serving you more smoothly in the future.

January 25, 2024

Nick was very helpful getting me in and out within a couple of hours. Warranty repair at no cost to me. More

by BRIANMBEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with Nick and our team. We're delighted to hear that Nick's assistance was instrumental in getting you in and out efficiently, and that your warranty repair was handled at no cost to you. Your satisfaction is our priority, and we appreciate your trust in us for your warranty repair needs. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. Thank you for choosing our dealer and we look forward to serving you again in the future!

January 25, 2024

Service was explained well and completed in a timely manner. Also very polite to deal with. Thanks very much. More

by RLILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that the service was explained thoroughly, completed in a timely manner, and that you found our team to be very polite to deal with. Providing clear communication and efficient service is a priority for us and we're pleased to know that your experience reflected our commitment to customer satisfaction. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us, and we look forward to serving you again in the future. Thank you for choosing us!

January 23, 2024

I had a great experience from beginning to end. Everyone who helped me out was patient and willing to work with me. More

by drkasnight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinay , Jhon Jaramillo
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Jan 23, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about your experience with us. We're thrilled to hear that your journey, from beginning to end, was great. It's wonderful to know that everyone who assisted you demonstrated patience and a willingness to work with you. Customer satisfaction is our priority, and your kind words motivate us to continue providing exceptional service. If there's anything specific you would like to highlight or if you have any additional feedback, please feel free to share. We appreciate your business and look forward to serving you again in the future.

January 18, 2024

Noah was AMAZING and very helpful. And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I More

by MCSIDARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lopez
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Jan 18, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Jan 19, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

January 18, 2024

New ownership. No coffee, not even a paper cup of water. No free car wash after servicing. But they will charge an additional 3.5% fee unless you pay by cash or c More

by JANEXMACARTHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Smithtown Volkswagen responded

Thank you for providing feedback about your experience with our dealership under new ownership. We appreciate your observations and take them seriously.Your feedback on the absence of a complimentary car wash and the additional fee for non-cash payments is duly noted, and we will review these policies to ensure they align with our commitment to customer satisfaction. We value your input and would like to assure you that your concerns will be shared with the relevant teams for further consideration. If there's anything specific you would like us to address or if you have additional feedback, please feel free to contact us directly. Thank you for bringing these matters to our attention, and we appreciate your continued support.

January 15, 2024

Thank you for a simple and easy service process. All employees were polite and helpful, More

by SLZEIDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lopez
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Jan 17, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your service experience was simple and easy, and that our team members were able to provide polite and helpful assistance. We look forward to seeing you again soon!

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