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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
2,071 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 2,071 reviews

March 29, 2024

I was greeted when I walked to the service desk. The expected return time of car car was accurate and the time the job took was reasonable and performed with excellence. Very pleased! More

by BACKSPACER1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Mera
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March 29, 2024

Smooth transaction, everyone was very polite and professional, accountability seems to be a very high priority at this dealership., I definitely recommend. More

by ctuccillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhon Jaramillo
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Apr 02, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback on your smooth transaction at our dealership. We're delighted to hear that everyone you encountered was polite and professional. Ensuring accountability is indeed a top priority for us, and we're pleased that it was reflected in your experience. Your recommendation means a lot to us, and we look forward to serving you again in the future.

March 28, 2024

It was good besides they called me the next day for a recall I don’t know why they couldn’t do that while I was there More

by NPANTOPOULOS
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Smithtown Volkswagen responded

Thank you for bringing this to our attention. After investigating the matter further, it appears there may have been a misunderstanding. We understand that you may not be inclined to amend your review at this time. However, we remain committed to ensuring your satisfaction and addressing any concerns you may have. Please feel free to reach out if there's anything else we can assist you with."

March 26, 2024

Workers were extremely helpful and inviting easy to talk to and answered every question of kine More

by MP6254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lopez
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Mar 27, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and we look forward to seeing you again soon!

March 23, 2024

A rental car would be helpful when you need to leave your vehicle at the dealership overnight. Otherwise decent service. More

by fmonty77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Smithtown Volkswagen responded

Thank you for your four-star review! We appreciate your feedback and we look forward to seeing you again soon!

March 22, 2024

"Exceptional service, wide selection, and knowledgeable staff made my car-buying experience truly satisfying. Highly recommended!" More

by samantha.maloney60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria, Jhon Jaramillo
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Mar 25, 2024 -

Smithtown Volkswagen responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a satisfying car-buying experience with us. Providing exceptional service, offering a wide selection, and ensuring our staff is knowledgeable are top priorities for us, and we're delighted that they contributed to your positive experience. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, please don't hesitate to reach out. We're here to help!

March 20, 2024

The service at this dealership was very professional, polite, kind and friendly. They made me feel like family. More

by delmorelongisland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
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Mar 22, 2024 -

Smithtown Volkswagen responded

Thank you five-star review! We're pleased to hear about your positive experience at our dealership and we look forward to seeing you again soon!

March 17, 2024

Service was quick and easy! The car was completed and back at the time promised! More

by Vic M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're thrilled to hear that your service experience with us was quick and easy. Our team understands the importance of timely completion, and we're delighted that we could deliver on our promise. Your satisfaction is our priority, and we appreciate your trust in us. If you have any further needs or questions, feel free to reach out anytime.

March 17, 2024

Noah was very helpful and friendly. The service was quick and efficient. They got me in last minute for an emergency issue with my car and solved it rapidly. More

by VINCENTANTHONY769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Soto
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Mar 18, 2024 -

Smithtown Volkswagen responded

Thank you for your positive feedback! We're delighted to hear that Noah provided you with helpful and friendly service during your recent visit. Our team strives to ensure quick and efficient service, especially during emergency situations, and we're pleased we could address your car issue promptly. Your satisfaction is our priority, and we appreciate your trust in us. Please don't hesitate to reach out if you need anything else in the future!

March 14, 2024

My overall 4 star would have been 5 if it specified Service ( sales being the deduction) The new Service Manager has won me over and Noah continues make the service experience something that is truly More

by BOBSPATES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback with us. We sincerely appreciate your overall positive rating and are thrilled to hear that our Service Manager and Noah have made a positive impact on your experience. We look forward to seeing you again soon!

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