Smithtown Volkswagen

Great Excellent,professional and friendly service. Everyone helped me a lot and they are all enthusiastic.Would come again if I have any problems with my ca Excellent,professional and friendly service. Everyone helped me a lot and they are all enthusiastic.Would come again if I have any problems with my car. More

Service experience Always a pleasure dealing with Tom in the service department they made sure they had a loaner car for me. Also a warm getting when arrive Always a pleasure dealing with Tom in the service department they made sure they had a loaner car for me. Also a warm getting when arrive More

Certified Pre-Owned I recently purchased a 2015 CPO Jetta from Smithtown VW. Working with Bob was an excellent experience; he was courteous, knowledgeable, and genuinely I recently purchased a 2015 CPO Jetta from Smithtown VW. Working with Bob was an excellent experience; he was courteous, knowledgeable, and genuinely cared about putting me in the right car. I would recommend Smithtown VW to anybody in the market for a new or used VW. More

Best prices around! So I have visited other VW dealers and have come back to Smithtown VW four times. Anthony is extremely honest and has always given me a fabulous deal. So I have visited other VW dealers and have come back to Smithtown VW four times. Anthony is extremely honest and has always given me a fabulous deal. This dealership has been here for several decades for a reason. It's a dealership that will keep me coming back. Thank you Anthony. I love my car.... have you driven a Smithtown Volkswagen lately? More

Great team at smithtown VW From general sales manager to sales team, everybody is caring and attentive. this is going to be our third lease from the same dealership. Great servi From general sales manager to sales team, everybody is caring and attentive. this is going to be our third lease from the same dealership. Great service as well. I worked with Adam. Knowledgable responsible sales proffesional. Shout out to Howard as well. Highly recommend for all your VW needs! More

Lack of responsibility for sloppy work. I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera w I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera wire on my car... and left (all 3) camera wires cut open and exposed. My camera worked fine for about a year, and suddenly stopped working. Upon inspection I found the 3 open wires (no insulation, cut and removed housing). After a lot of back and forth, the current mechanic agreed that it was a sloppy job done on my car which left it vulnerable to further damage... yet the representative at the office continually denied any wrong doing (but assured me the mechanic who worked on it was no longer employed there... greatttt). To make matters worse, I visited the dealership 3 times and each time he told me that the wires they fixed (the ones that were cut open) were wires for the rear lights and not the camera. The only way I was able to find out the truth was to open the trunk panel by myself and follow the wires. Talk about lack of responsibility for sloppy work... too bad I can't trust them with my car again! More

Simple & Quick I had a good experience working with Bob S. at Smithtown VW. He was attentive, regardless of the end of the month rush, knowledgeable of the product, I had a good experience working with Bob S. at Smithtown VW. He was attentive, regardless of the end of the month rush, knowledgeable of the product, and answered all my questions. They were accomodating when I unexpectedly arrived late one Friday evening, was suggested a test drive despite what previous reviews had stated. Purchasing a vehicle was quick and simple; discussion with financing (Ken) was minimal, straighforward and without argument. The figures discussed on day 1 were the same 3-4 days later, during final signing, payment, and pick-up; no frustrating package solicitations that most dealerships are notorious for. Quick walkthrough of service and the waiting area. Bob reviewed all the features of the car and made sure everything was copacetic prior to leaving the lot. ALL IN ALL, A GOOD EXPERIENCE & WOULD RECOMMEND. More

Great experiance Everything with this dealership and used cars salesman Bob was fast, honest and easy. Car price was great, finance was easy no high pressure sales pit Everything with this dealership and used cars salesman Bob was fast, honest and easy. Car price was great, finance was easy no high pressure sales pitch, came came detailed full tank of gas roadside emergency box and freshly shampooed carpets really clean inside and out. 2 vehicles purchas3 there so far and waiting to find a third. More