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Smithtown Volkswagen
St James, NY
2,196 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,196 reviews
January 15, 2019
Very pleasant and friendly staff The staff very friendly and knowledgeable. Answered all questions and we were satisfied with answers. We are pleased with our new vehicle and hope to The staff very friendly and knowledgeable. Answered all questions and we were satisfied with answers. We are pleased with our new vehicle and hope to have it a long time More
by rocki0
Verified CustomerEmployees Worked With
Adam and Angelo also very helpful, Ivy Feinsilver, Ericka Orenstein
January 15, 2019
Great maintenance They had the best customer service, treat you like family and their service was the best it’s Smithtown Toyota they should learn from them They had the best customer service, treat you like family and their service was the best it’s Smithtown Toyota they should learn from them More
by darlimejia
Employees Worked With
Thomas Wilde
January 14, 2019
Outstanding Service Visit at Smithtown VW Brought my 2018 Atlas in for my 2nd (free) oil change and a warranty issue. The team at Smithtown VW was outstanding. They were very thorough in car Brought my 2018 Atlas in for my 2nd (free) oil change and a warranty issue. The team at Smithtown VW was outstanding. They were very thorough in caring for my truck including reviewing recent service bulletins and recalls. Got the car back as promised - all work performed flawlessly. This is my first VW - Can't say enough good things about VW and the people at Smithtown VW! More
by OJ
Employees Worked With
Anthony Piccolo, Service Adviser, Stephan (A92) Technician
January 14, 2019
What I expect from a Volkswagon Service Center Everything went smoothly. From registration to car pick-up, I was treated courteously. Even when the car was not ready when I was told it would be, I Everything went smoothly. From registration to car pick-up, I was treated courteously. Even when the car was not ready when I was told it would be, I was given an unsolicited reasonable explanation. Overall, the experience was excellent. More
by Tom S
Employees Worked With
Tom
January 12, 2019
Excellent Helpful and attentive. Knowledgeable in all questions I had asked. We will be returning to this establishment in the future to service our vehicle bec Helpful and attentive. Knowledgeable in all questions I had asked. We will be returning to this establishment in the future to service our vehicle because of such an excellent experience we had when purchasing. More
by Lisa13
Employees Worked With
Ivy Feinsilver, Aaron Klauschke
January 11, 2019
Service My experience was excellent Tom explained everything to me that had to be done . Everyone is always very kind and helpful and I have been a customer f My experience was excellent Tom explained everything to me that had to be done . Everyone is always very kind and helpful and I have been a customer for eight years. More
by MAMASANGELS4
Employees Worked With
Danielle. Tom
January 11, 2019
All I dealt with were knowledgeable and helpful Buying or leasing a vehicle and making a financial commitment for the next three years can be stressful. I have been a Smithtown VW customer for abo Buying or leasing a vehicle and making a financial commitment for the next three years can be stressful. I have been a Smithtown VW customer for about 10 years and I was glad to see that Mike DiMaria is now in a managerial position. It was a pleasure dealing with Julianna and Ivy, who were both very knowledgeable and helpful. I am happy to see women, such as them, doing a tremendous job in this field. More
by ann.hilde9
Employees Worked With
Julianna Catapano, Ivy Feinsilver
January 11, 2019
Personable Purchased my 2018 VW Golf Sportwagen out of state. Had to bring car in for NYS Inspection - I required a Saturday - even thought they did not have Purchased my 2018 VW Golf Sportwagen out of state. Had to bring car in for NYS Inspection - I required a Saturday - even thought they did not have any appointments - they took me in and completed the inspection in an efficient manner all the while making you feel welcome. More
by tfazza
Employees Worked With
Tom
January 11, 2019
Satisfied I set my goal (to get a very good monthly payment and give a down payment of only $6,000 on a new Passat) and stuck to that goal. I got a good deal, I I set my goal (to get a very good monthly payment and give a down payment of only $6,000 on a new Passat) and stuck to that goal. I got a good deal, I think. It was also a pleasure to meet a person there at the dealership who was as shocked and disgusted at the November 2016 political disaster as my wife and I were. It is always preferable to deal with enlightened, educated people when one goes to make a “big ticket” purchase! There are decent citizens at this Volkswagen dealership, I am sure! I really LOVE my brand new Passat! It is the fanciest car I have ever owned. More
by acumen1778
January 09, 2019
Excellent Julianna was awesome! The car was ready- she sat in the car with me and showed me all the features-she had the paperwork ready - I could not ask for a Julianna was awesome! The car was ready- she sat in the car with me and showed me all the features-she had the paperwork ready - I could not ask for anything more! More
by kranidismaria
Employees Worked With
Julianna Catapano
