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Smithtown Volkswagen
St James, NY
2,034 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,034 reviews
November 17, 2018
Great svs I could not ask for more. On a scale of one to ten I would say eleven. THANK YOU! Clean, promt and to the point. Explained and accurate. I could not ask for more. On a scale of one to ten I would say eleven. THANK YOU! Clean, promt and to the point. Explained and accurate. More
by spironeokleous
Verified CustomerEmployees Worked With
Services crew
November 16, 2018
Excellent service Ivy was wonderful to deal with the entire time. From all the stuff she did to help me before i even had my meeting with her. To her going the extra mi Ivy was wonderful to deal with the entire time. From all the stuff she did to help me before i even had my meeting with her. To her going the extra mile to make sure i was happy. Wonderful experience could not have left happier. More
by Jimmygall23
November 16, 2018
Service as expected. I got to your dealership about 15 minutes earlier for appointment however Anthony greeted me right away with a smile and got my car checked in for a I got to your dealership about 15 minutes earlier for appointment however Anthony greeted me right away with a smile and got my car checked in for a recall service. I really appreciate the fast and efficient service. Thank you! More
by DECK2465
Employees Worked With
Anthony Caputo
November 16, 2018
Exellent Outstanding highly professional and fast service. The most pleasant experience with Bob Ribaudo. The car is very well prepared. Communications were fa Outstanding highly professional and fast service. The most pleasant experience with Bob Ribaudo. The car is very well prepared. Communications were fast and efficient. Absolutely recommend. More
by Victor
Employees Worked With
November 15, 2018
Excellent services. Brought in for oil change(cannot believe it costs only $34.95), staffs are very courteous, and he also re-commanded a no charge software update. The Brought in for oil change(cannot believe it costs only $34.95), staffs are very courteous, and he also re-commanded a no charge software update. The services was excellent. More
by jmsmrau347
Employees Worked With
Anthony Caputo
November 14, 2018
Recall and Dealer Campaign repair I scheduled a appointment to have a recall on my Tiquan. The dealership was knowledgeable and they quickly and professional made the service modifica I scheduled a appointment to have a recall on my Tiquan. The dealership was knowledgeable and they quickly and professional made the service modification. They also installed a water tape seal on a possible trouble area that might have a water leak. All maintenance and service was made while I waited. More
by rsbd3v
Employees Worked With
Thomas Wilde
November 14, 2018
recall Anthony and Tom in service are great. They answered all my questions. Anthony called me when my car was done and was pretty accurate on how long it wo Anthony and Tom in service are great. They answered all my questions. Anthony called me when my car was done and was pretty accurate on how long it would take More
by ROCCOR56
Employees Worked With
Anthony, Tom from service, Howard Feinman
November 14, 2018
Service & Sales I have owned a VW (new beetle, Jetta, and now a Tiguan and have always had great service. Have bought my last two VWs in Smithtown as the sales and s I have owned a VW (new beetle, Jetta, and now a Tiguan and have always had great service. Have bought my last two VWs in Smithtown as the sales and service staff are professional, helpful, and knowledgable. Great customer service! More
by monikaC
Employees Worked With
Mike DiMaria, Ivy Feinsilver, Jerson Escalante
November 12, 2018
Wonderful, efficient, friendly service! I was extremely pleased with my service at this dealership. I was able to make an appointment promptly, and they were flexible with my availability an I was extremely pleased with my service at this dealership. I was able to make an appointment promptly, and they were flexible with my availability and even offered transportation while my car was being worked on. The entire office was extremely friendly, and the service did not take long at all. They took care of every problem my car was having, and went above and beyond in the service. They filled all my fluids, checked my tires, and provided me with a coupon for a free carwash. I will definitely be returning to this dealership from now on! More
by ChristianM123
Employees Worked With
Anthony Piccolo
November 12, 2018
Service The service worker I had this time was very helpful & pleasant so I was happy, unlike past times where the customer service was not good & I was going The service worker I had this time was very helpful & pleasant so I was happy, unlike past times where the customer service was not good & I was going to stop coming for service on my vehicle at this location More
by YES819
Employees Worked With
Anthony Piccolo
