Smithtown Volkswagen

This was our 6th VW leased from Smithtown VW. Kenny was great and we live our new Jetta. Kenny was great and we live our new Jetta. More

Salesman Jacob provided me with top notch service, every of the way, from when I first walked in the door to when I drove away in my new car. Business manager Mike also provided me with great service. This of the way, from when I first walked in the door to when I drove away in my new car. Business manager Mike also provided me with great service. This dealership provides professional and pleasant service. More

VW of Smithtown is always a pleasure to deal with. All service performed satisfactorily in a timely manner. Highly recommended! All service performed satisfactorily in a timely manner. Highly recommended! More

I called and made my appointment for my 10,000 mile service less than a week in advance and the young lady who made the appointment was very professional, very courteous and able to accommodate me in a service less than a week in advance and the young lady who made the appointment was very professional, very courteous and able to accommodate me in a expedient manner without any of the hold times I have experienced with other car brand dealerships. I attended my appointment early and was warmly greeted at the door in a courteous manner by a shop worker or mechanic who held the door for me. I then promptly met with the service advisor Noah and while he provided me with additional services that VW offered and the benefits of adding the additional services. was insightful in the services he offered, but did not push up-sell my service to the point where Felt uncomfortable. I explained to him that I had surgery the day before, was under the weather and was not in any position to spend any extra or money due the costs associated with my surgery and recent missed work. Noah was extremely empathetic and compassionate and when I informed him of the pain I was in, he made every effort to expedite my engagement and get my car in as soon as possible. At this point I went home and was called less than two hours later and informed my car was done. I rested ane returned later in the day and was kindly greeted by Noah, who got me in and out in less than five minutes. PERFECT service on a day where I really needed things to go right. As soon as I recovery I will return for my much needed tire rotation, wiper change and rim repair. Why? because Noah treated my in a person centered manner, not just a potential upsell candidate. Great experience from my call to make the appointment to picking my car up! The only VW service center I will use going forward. TBH, from the sales person to the service center the while place gets five stars. THANK YOU! More

The salesman was very knowledgeable and very helpful. Everything was done professionally and very quickly. Everything was done professionally and very quickly. More

Promt and professional, took care of my visit in a timely manner. Manager Scott was pleasant to deal with taking care of future issues moving forward! manner. Manager Scott was pleasant to deal with taking care of future issues moving forward! More

Noah was very helpful and took the time to understand the issue. He communicayed well and kept me informed. issue. He communicayed well and kept me informed. More

Thank you so much for the easy, pleasant, and great experience at VW. They made a great deal with me, matched my trade in value comparatively close to other dealers, and I feel I walked out with an abo experience at VW. They made a great deal with me, matched my trade in value comparatively close to other dealers, and I feel I walked out with an above average offer for today's market on a vehicle. Time will tell, but I had a great experience for purchasing my first new car. More

Exemplary customer service. Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high q Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high quality service department. More

The staff there are extremely helpful and knowledgeable. Especially Bart Mandaro and Mike DiMaria. Both were very courteous and professional. I highly recommend this dealership! Thanks Smithtown VW! Especially Bart Mandaro and Mike DiMaria. Both were very courteous and professional. I highly recommend this dealership! Thanks Smithtown VW! More